Nalley Infiniti Decatur Sales Reviews Dealerships
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Nalley Infiniti Decatur Sales Reviews

  • 1609 Church St
  • Decatur, GA 30033 (map)
  • Chat with Dealer
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Sales Reviews

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Sales Rating Disappointed Car Buyer Written by sam288 on 03/03/15 07:00:14 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

We just bought a new brand qx80 last Saturday afternoon, and we were happy because we thought we got it for a great deal. However, it turned out they sold us a vehicle, without informing us at the time of purchase, which was previously offered to us at a lower price,$3,000 less "in a written quote"...
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Dealer Response

Thank you for taking the time out to write a review for our dealership. I apologize that you feel that you have been treated unfairly. I have reached out to you via email. Please contact me as soon as possible so that we can quickly resolve this issue. Tha... Read more

All Comments (1)
Sales Rating Nalley knowingly sold me damaged auto Written by RegReg on 09/15/14 07:39:15 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I purchased Infiniti FX35 Feb 23 with understanding that other than the fact car had been in accident there were no known problems with my car. I noticed a car dashboard blister within the a few weeks. I found out that there was extended warranty on the car which expired on Feb 14. It is clear th...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating The Old Bait and Switch Routine Written by jim578 on 08/17/13 04:29:57 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Beware the "Bait and Switch" with this dealer. I was given a written OTD (Out The Door) quote that looked too good to be true, so asked another salesperson to confirm it. I got a another written confirmation of original quote from the second salesperson. Both wanted me to come right in and see the c...
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Dealer Response

Jim, Thank you for bringing your recent experience with us at Nalley Infiniti Decatur to my attention. I am sorry to hear you feel this way about the Infiniti brand. We do take extreme pride in our luxury vehicles at Infiniti and Nalley Infiniti Decatur. I hav... Read more

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Sales Rating Worst experience I have ever had Written by motomo on 03/24/13 03:28:32 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

After being talked into looking at a JX35 instead of a Pathfinder, I went to Nalley Infiniti at 9 am. The Infiniti salesman was the one who talked me into looking at the JX. I finally left the dealer at 1:30 pm being no closer to a deal than when I got there. The salesman insulted me with a low ball...
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Dealer Response

I am sorry that you had such a disappointing experience at our dealership. While we make every effort to make the car buying process as efficient as possible, some factors, such as accurate appraisals on trades when the trade isnít present, can slow it down dr... Read more

All Comments (1)
Sales Rating Average customer service Written by kbales on 03/08/11 11:48:02 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I did purchase a vehicle from Nalley, they had the best deal and were not difficult to deal with. The only two downsides to the whole experience was making us wait a couple of hours after we told them we would buy the vehicle; as they left us to attend other customers. One would think that once you ...
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