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Troncalli Chrysler Jeep Dodge Service Reviews

Overall Rating:
3.0 stars
Reviewed by 
6 members
Quality of Work:
2.5 bars
Parts Availability:
4.4 bars
Price:
2.5 bars
Waiting Area:
3.8 bars
Shuttle or Loaner:
2.3 bars
DEALER INFORMATION:
Troncalli Chrysler Jeep Dodge
818 Atlanta Hwy
Cumming, GA 30040
(678) 244-4100
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Write your Own SERVICE Review
HOURS:
Sunday
Closed
Monday
7:30 am- 7:00 pm
Tuesday
7:30 am- 7:00 pm
Wednesday
7:30 am- 7:00 pm
Thursday
7:30 am- 7:00 pm
Friday
7:30 am- 7:00 pm
Saturday
8:30 am- 6:00 pm

1-5 of 6 Reviews

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Service Rating:
5.0 stars
Quality of Work:
5 bars
Parts Availability:
5 bars
Price:
5 bars
Waiting Area:
5 bars
Shuttle or Loaner:
N/A
Best Service Ever
by chooseymom on 12-01-09 (05:17PM)
Pros:
Everything
Cons:
I have to pass two other Chrysler dealers to get to them - but it is certainly worth it!

I took my minivan to Troncalli last week for routine maintenance and an estimate for what I thought would be a costly repair.  They fixed my power steering issue for HUNDREDS less than an independent's estimate that a neighbor insisted I try to "save money." I've always been thoroughly pleased at...

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Service Rating:
1.4 stars
Quality of Work:
1 bars
Parts Availability:
2 bars
Price:
1 bars
Waiting Area:
2 bars
Shuttle or Loaner:
1 bars
Horrible, Dishonest, Poor Service.
by angrycustomer1 on 11-20-09 (01:41AM)
Pros:
Great looking cars
Cons:
Horrible Service, Dishonest Service, Poor Service.

They used the old bait and hook trap, and offered a great deal on a car, but in return jipped me. When I had they car service they treated me as if I was a Idiot. I payed for the service department to fix my problem, but in reality they made it worse. I payed over $100 dollars in service for a jo...

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Service Rating:
5.0 stars
Quality of Work:
5 bars
Parts Availability:
5 bars
Price:
5 bars
Waiting Area:
5 bars
Shuttle or Loaner:
5 bars
Exceptional Customer Service from the Service Department
by coalcracker4 on 11-18-09 (12:36PM)
Pros:
Professional Employees
Cons:
None

Been serving my vehicle since they opened this dealership and have found that the employees in the service department go out of way to not only fix the vehicle but make you feel and ease.  I can see why they have received the Five Star Award for many years.  


The employees make this dealership...

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Service Rating:
2.0 stars
Quality of Work:
1 bars
Parts Availability:
5 bars
Price:
1 bars
Waiting Area:
2 bars
Shuttle or Loaner:
1 bars
Should not be a 5-Star dealer.
by matt30076 on 07-27-09 (05:03AM)
Pros:
Great parts department
Cons:
Dishonest, uneducated service department

I have never had worse service than Troncalli.  I brought them a 2007 Ram with a Cummins 6.7L diesel.  It had the carbon problem which has become a well known, wide spread problem.  While their are hundreds of posts on the internet about this issue, as well several service bulletins from Chrysler...

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Service Rating:
3.5 stars
Quality of Work:
2 bars
Parts Availability:
5 bars
Price:
2 bars
Waiting Area:
5 bars
Shuttle or Loaner:
N/A
Better to use an independent shop
by alleycat10 on 05-18-09 (06:33AM)
Pros:
Quick service and parts availability
Cons:
Quality did not meet my expectations

I have have had four employer leased Chrysler products in the last fourteen years.  The two last of these vehicles have had warranty service done by Troncalli in Cumming, GA. Generally, the services provided had been satisfactory, but I recall a problem with my 2001 Dodge Intrepid that has driven...

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