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Troncalli Chrysler Jeep Dodge of Cumming, Georgia

OVERALL SALES RATING:
1.4 stars
Reviewed by 1 member
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OVERALL SERVICE RATING:
2.6 stars
Reviewed by 5 members
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DEALER INFORMATION:
Troncalli Chrysler Jeep Dodge
818 Atlanta Hwy
Cumming, GA 30040
(678) 244-4100
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HOURS:
Sunday
Closed
Monday
8:30 am- 8:00 pm
Tuesday
8:30 am- 8:00 pm
Wednesday
8:30 am- 8:00 pm
Thursday
8:30 am- 8:00 pm
Friday
8:30 am- 8:00 pm
Saturday
8:30 am- 6:00 pm
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Sales Reviews of Troncalli Chrysler Jeep Dodge
Sales Rating:
1.4 stars
Sales Associate:
2 bars
Vehicle Inventory:
1 bars
Finance Department:
1 bars
Trade-In Process:
1 bars
Buying Process:
2 bars
Games
by matt30076 on 07-27-09 (04:47AM)
Pros:
Reasonable pricing
Cons:
Game playing, unknowledgeable salemen, poor appraisals

These guys like to play games.  They will tell you, "here is the bottom line price".  They will then offer well below the trade-in value for your car, forcing you to argue to get the actual value, which they generally will give you.  Sometimes, they will even say, "Well, my manager says to tell y...

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View more service reviewsService Reviews of Troncalli Chrysler Jeep Dodge
Service Rating:
1.4 stars
Quality of Work:
1 bars
Parts Availability:
2 bars
Price:
1 bars
Waiting Area:
2 bars
Shuttle or Loaner:
1 bars
Horrible, Dishonest, Poor Service.
by angrycustomer1 on 11-20-09 (01:41AM)
Pros:
Great looking cars
Cons:
Horrible Service, Dishonest Service, Poor Service.

They used the old bait and hook trap, and offered a great deal on a car, but in return jipped me. When I had they car service they treated me as if I was a Idiot. I payed for the service department to fix my problem, but in reality they made it worse. I payed over $100 dollars in service for a jo...

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Service Rating:
5.0 stars
Quality of Work:
5 bars
Parts Availability:
5 bars
Price:
5 bars
Waiting Area:
5 bars
Shuttle or Loaner:
5 bars
Exceptional Customer Service from the Service Department
by coalcracker4 on 11-18-09 (12:36PM)
Pros:
Professional Employees
Cons:
None

Been serving my vehicle since they opened this dealership and have found that the employees in the service department go out of way to not only fix the vehicle but make you feel and ease.  I can see why they have received the Five Star Award for many years.  


The employees make this dealership...

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Service Rating:
2.0 stars
Quality of Work:
1 bars
Parts Availability:
5 bars
Price:
1 bars
Waiting Area:
2 bars
Shuttle or Loaner:
1 bars
Should not be a 5-Star dealer.
by matt30076 on 07-27-09 (05:03AM)
Pros:
Great parts department
Cons:
Dishonest, uneducated service department

I have never had worse service than Troncalli.  I brought them a 2007 Ram with a Cummins 6.7L diesel.  It had the carbon problem which has become a well known, wide spread problem.  While their are hundreds of posts on the internet about this issue, as well several service bulletins from Chrysler...

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