Finally a Dealership that Gets It!Written by ricinga1 on 08/03/11 04:51:53 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
We purchased a 2011 Santa Fe from Jim Ellis Hyundai and worked with Arcie Ashley. We actually enjoyed doing business with a car dealership! We found the experience to be a refreshing change from automobile purchases we’ve made in the past. The dealership was remarkably well organized, clean and customer-focused. The pricing provided was very competitive and we received no pressure follow-up to my initial inquiry. They successfully located the vehicle we were looking for and had it brought in for us, honored their "drive out" pricing, and made the entire experience hassle-free. We treated with respect. Arcie gave us a tour of their facility and introduced to some of the Service Department staff while we were there. She provided us with an excellent orientation of the features of our Santa Fe and was very thorough and informative. She went out of her way to ensure we were comfortable with the various features of the vehicle before we ever left the parking lot. Throughout the entire process Arcie represented Jim Ellis Hyundai with the utmost courtesy and professionalism. You can rest assured that we will recommend Jim Ellis Hyundai to our friends, family and co-workers when asked about our purchase experience. Arcie stated that her goal was to exceed our expectations. As far as my wife and I are concerned, that goal was met!