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Global Imports BMW Service Reviews

  • 500 Interstate North Pkwy
  • Atlanta, GA 30339 (map)
  • (866) 984-4935
  • Chat with Dealer
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Service Rating As always, wonderful service By 335iowner on 02/16/13 01:37:13 PM PST
Recommend this dealer? Yes

As a repeat customer of Global Imports BMW Service, I am consistently impressed by the quality of their work. Most recently, Jeff K. and Jason W. enthusiastically helped me through a minor repair. They were kind, quick, and efficient. Based upon this and my prior experiences, I highly recommend Glob...
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Service Rating Above and Beyond Expectations By cc7477 on 02/06/13 07:16:27 PM PST
Recommend this dealer? Yes

I read the other review on this site. I can tell you I didn't experience the negative encounter of the previous person. I was vising ny daughter in Atlanta, and my passenger rear windowon my BMW 328i stopped working. I called Global Imports and I was told just to bring it in. I was helped by two out...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Appalling Service Department By itsme080 on 05/19/11 12:41:38 PM PDT
Recommend this dealer? No

I have owned 2 BMWs purchased from Global Imports for the past 5 years. Although I am very satisfied with the sales process the service department has utterly failed in their performance. I have had to bring in my Z4 multiple times for the same repair and the same problems remain after I pick it up....
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Dealer Response

Hi itsme080, I do understand and apologize for your frustration with our service department. I see that it's been quite sometime since your review. Please know that we do have a new management team and we all have a focus on client satisfaction. Please come ba... Read more

All Comments (1)
Service Rating AWFUL Service, AWFUL experiences By j_lunsford on 12/20/10 08:15:51 AM PST
Recommend this dealer? No

I bought my X5 as a CPO from Global Imports 9/09 and it started having electrical problems 1/10. The vehicle was readmitted to the service dept. ~8 times within the 1st 6 months of '10 for the same problem, an Electronic Dampening Control System Malfunction (electronic suspension). It turns out afte...
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Dealer Response

Hi J_Lunsford, I certainly apologize for your experience with your X5. Please know that we have both a new service team and a brand new service facility to make sure our level of service performance is on par with your BMW's performance! Please accept a person... Read more

All Comments (1)
Service Rating Great Experience with Service A+!!!! By luvmybeema on 01/30/09 12:00:00 AM PST
Recommend this dealer? Yes

I had my car in the shop at Global Imports BMW and I must say I was pleasantly surprised. My car was serviced and cleaned inside and out, the seats and floor were covered to protect them, and the work was done as promised and I even got a service loaner which was as nice as the car I drive! Gil wa...
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