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One cannot overemphasize the importantance of feeling like you are working with family, and RBM North does a fantastic job. I must have talked to 3 different employees about a variety of subjects while waiting for financing and delivery to be done and each took the time to actually care about what I said. I have purchased 2 cars from them- each time the service and sales are top-tier. No bully tactics, all considerations are given, time and effort never wasted, and when I come by, all 3 employees remember my name too- impressive. I will continue to utilize RBM North for all of my car needs knowing I will be taken care of in all aspects.