Not only did I buy the car I wanted but unlike the possible long distance hello, good-bye and good luck dealings, I met a group of Mercedes Benz professionals that made it clear from the start that there one goal above all others was to make me not only feel like royalty, but to make me fall in love with my new car. Now, granted, my 2004 S-500 was not new, especially with the 84,000 miles on the odometer, but as far as Reza Azizi, my sales consultant, was concerned, my purchase was as important as if I was buying their most expensive vehicle off of the showroom floor. Here is the most fantastic part of their customer service. When I got home that evening to sit inside my new 7 year old car with the original manuals to go over some of the fine points of its operation; to my dismay the reading light was burned out. Ok, I figured, used car, here we go...light burned out here comes the first repair bill. So, the next day I called Reza, and he said bring it in and we will let the mechanic look at it. Well, not only did the mechanic look at it (not just a bulb, but an entire light switch unit), they fixed it for no charge and provided me with a brand new Mercedes for the 2 days it took to get the part in. My car was delivered back to me freshly washed and in even better condition than when I had bought it. I think I am going to start intentionally breaking things on my new (used) car just so that I have an excuse to see Reza.