Solid, no BS approach won us overWritten by myob on 04/03/11 09:17:06 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
Test drove XC60 and S60 vehicles. Salesman was professional, knowledgeable, and low-pressure. Salesman was up front and offered their best-price deal ($500 below invoice) at our first test drive. They let us take a vehicle home for a weekend and offered with a second. We were very patient before making an offer, looking at many other vehicles, but they didn't harrass us other than to check in once via email. Negotiation was fast and fair based on Edmunds and other info we had. Price slightly below invoice. They were smart enough to realize we were prepared buyers and instantly matched the best price from another buying service online. No tricks, gimmicks, pressure to buy add-ons (one product of dubious value was quickly removed from "standard" when we asked them to). Paperwork was ready for signing when we showed back up for delivery and we were in/out in under half an hour. This is how they all should do it. Only hiccup was tag person did not transfer our existing tag but bought a new one, costing us $25 extra. Vehicle was spotless when delivered. Just a very different vibe than the usually "creeped out" one you get at many show rooms. Their color/options selection could be better, but we did find one we liked. Like many Volvo dealers, they still expect buyers to want plain, vanilla, boring versions of their cars, even though they have new exciting designs. For example, they had no S60's with the adjustable sport suspension option, even though it's only $750. If you want to face off BMW's, you need that. They may have even figured this out by now, however.