I purchased a 2013 Hyundai Sonata yesterday through the New Car Buying Service. This was the first time I bought a new car on my own, and the first time that I felt comfortable that I got the best deal that could be had. Courtesy Hyundai of Tampa has been a pleasure to work with from the beginning, especially Bill Whiteside, the Internet Sales Manager. He understands that USAA customers are more informed and do their homework. Courtesy Hyundai was not the first dealership I spoke to. Other dealers were good as well, but Courtesy Hyundai really made me feel like my 22 years of USAA membership were as important to them as they are to me. Bill listened to my needs and wants -- and understood the difference -- and he worked hard to stay within my budget. He offered options, but never pressured. Bill’s professionalism and integrity made me feel comfortable that the numbers we discussed on the phone would be the same numbers we saw on the final paperwork, and that “come in for a test drive” would not turn into “come in to be sold”. The sales office was clean and well-lit, even though it was an older building being used temporarily while a new showroom was being built. Once we decided to buy, Karim Adib, a Finance Manager helped us understand the paperwork and all of our financing options. I read EVERYTHING before signing, and Karim’s patience was outstanding. He calmly waited while I read one document before showing me the next, and he never even sighed while I pored over every word of the contract. I’ve heard people talk about a “car-buying experience”, but Courtesy Hyundai really showed me what that expression means, and I know that I’ll be back.
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