Avoid Germain ToyotaWritten by maxhall2008 on 08/23/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
Stay away from Germaine. The bottom line: they use every trick in the book to get you into a car you do not want nor one that you can afford. I was looking for a newer used Toyota. They did not have the specific model with the specs I wanted on the lot. The salesman was decent enough in the beginning, but when he brought in his General Manager for preowned cars to see if there were any cars with my specs on the lot, things became very uncomfortable. The GM was pushy, condescending, and manipulative. I offered my home and cell number and asked them to call me if they found the car I was interested in buying-I was ready to buy but was clear about the model. Instead of trying to find the car I wanted to buy, or taking my number, they tried to talk me into buying first one than a second car I had not interest in. The GM gave me boldly inaccurate information about gas millage and performance and kept pushing, pushing, pushing. He peppered his conversation with condescending remarks about road performance for the cars he was pushing and the car I wanted... I countered with my own knowledge and experience (accurate-I did my research) he disregarded me. Finally, when I consistently and politely turned down a car I had expressed no interest in the GM became pretty rude. It was difficult to get out of the office without becoming rude myself. Read Edmunds.com article on Confessions of a Used Car Saleman. It prepared me for my experience at Germain. Although I would say that they are worse then anything mentioned in the article.