Crown Buick GMC

I bought a 2006 Mazda RX-8 (Shinka edition). Here is a rundown of my experience: 1) I called the dealership and arranged a test drive with sales person #1 for later that day. While on hold, I began filling out their Internet quote form. 2) The Internet quote triggered a call from Tammy Wagner, which confused me as I had already arranged a test drive with sales person #1. Upon arriving, Tammy explained that they were going to share the sales commission although she completely dominated the conversation and deal. 3) The Internet quote was lower than the price they offered me in person and I was told the Internet quote was an error. (The Internet quote was honored.) I asked for a copy of the Carfax report but was told that it was not available any longer because they had marked the car as sold. (I later downloaded it by retrieving it from the Crown web site, as my car was still listed for sale.) 4) The purchase process was terribly long, especially as I was paying with a certified check. This led to ... 5) Sales person #1 reached the end of his day and left. Unfortunately, he had the only key to my car in his pocket. 6) The GM offered to have the car delivered and for an extra key to be cut. Half way on our way home from St. Pete to Palm Harbor, they called and said sales person #1 had come back with the key. We returned to pick up the car. 7) By now, it was rush hour. And it started raining and was getting dark. I flipped on the headlights and my wife, ahead of me in her car, called me to tell me that one of the headlights was out. 8) We called the next day and left a message for Tammy about the headlight. We received no callback. I emailed on Sunday evening that I would be writing to the GM and she responded immediately that I would be contacted the next morning by the Used Car Manager. No call was ever received. 9) I wrote a letter to the GM about the above and received a call from Tammy saying they wanted to make this right and asked me to bring the car in. My letter included that information that the power locks didn't work and they obviously knew this but failed to tell me this while considering the purchase. The Carfax report stated that the lights had been serviced by Crown. 10) I brought the car in and Tammy wrote down that the following needed to be fixed: a) headlight; b) fog light; c) power locks; and d) key fob. 11) Tammy contacted me via email instead of phone about picking up the car. 12) I picked up the car very early, around 8:30 AM. I was simply handed the keys without any information of what was done. The car wasn't even sprayed down. 13) The headlight was fixed. No other issue was resolved. No key, as promised by the GM verbally, was ever provided. I had to have a 2nd key cut at $175 by Mazda. 14) No follow-up call was ever received to see if I was satisfied. I obviously did not make an outgoing call to Crown as I feared any further complaint would be like sending your steak back because it wasn't cooked properly and you don't know exactly what happened to your steak once you sent it back. This was an extremely disappointing experience. We are planning on buying a second car and Tammy and the dealership were aware of this, but there is no way we will even consider any Crown dealership.