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Palm Chevrolet Ocala Sales Reviews

  • 2300 SW College Rd
  • Ocala, FL 34471 (map)
  • Chat with Dealer
Sales Rating:

Ineffective sales staff

Written by shawd on 12/15/08 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Dec 15th 2008 I spent last week exchanging emails with a salesman who contacted me when I inquired online about a pickup truck that was currently on sale. He informed me that they did not have one in stock but he could get one from another dealer and all I had to do was come in and drive a similar model and agree to buy. My wife and I could only go to the dealership on Sunday which is 50 miles from our home. The salesman was not going to be working that day and he emailed me the name of another salesman to contact when we arrived and told me he would have all the details so in his words our time at the dealership would be much shorter. When we arrived we were the only customers on the lot, the salesman was summoned and it was downhill from there. He wanted to know what we wanted, what features and how much we wanted to spend.I tried to explain in vain we were just there to drive a similar truck and he was supposed to know about the situation. He wandered about pointing at trucks never opening a door or anything. We then went inside to explain the situation to the manager, he also had no clue and offered no solutions. I told he and the salesperson we were leaving and would not return. We were never shown a similar truck, offered a test drive or given a brochure, Nothing!! Again we were the only customers in the place. Don Shaw


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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