PREVIOUSLY OWNED VEHICLE HEAVENWritten by quisby on 03/31/12 09:13:55 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
Shopping for a specific previously owned hybrid vehicle, I had almost given in to waiting until my search could produce something other than goose eggs. But a desire to window shop took to me to J M Lexus and there it was. I saw it from the intersection, waiting to make a left turn off of Sample Road. Sales representative, Channing Hiraldo, could not have been more helpful and less complicating (by offering a wide selection of hybrids to choose from). Aware that my research had already been done, Channing realized that I was giving myself no options. (She probably does not have such an easy sell every day of her work week.) My guess was that she had been on that previously owned sales staff for many-a-day. Not so. The test drive should have been all that was accomplished that day, but I drove it home that evening. It may be the dealer's relentless pursuit of perfection, but it was the sales staff's uncompromising, incomparable accomplishment of my satisfaction, which netted me a continued relationship with the dealership that I don t think would have been offered anywhere else.