Napleton Chrysler Jeep Dodge Ram Service Reviews Dealerships
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Napleton Chrysler Jeep Dodge Ram Service Reviews

  • 1460 E Osceola Pkwy
  • Kissimmee, FL 34744 (map)
  • Chat with Dealer
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Service Reviews

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Service Rating The Nepleton Experience By St_Bernard on 07/16/15 02:16:56 PM PDT
Recommend this dealer? Yes

Mr John Santos was most courteous and above all, very knowledgeable in addressing the problem with my vehicle. He kept me posted in a timely manner. He quickly, assisted me in obtaining alternate means of transportation while the vehicle was being repaired.
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Dealer Response

Thanks for your awesome review! I'm very happy to hear that John was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we... Read more

All Comments (1)
Service Rating Brian is great! By Ironworker808 on 06/21/15 04:36:54 AM PDT
Recommend this dealer? Yes

Brian was very prompt and helpful. I was in and out very fast. Brian explained everything in great detail and couldn't have been more thorough.
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Dealer Response

Thanks for your outstanding review! I'm very happy to hear that Brian was such a great help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. ... Read more

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Service Rating Service might be slipping, or maybe you just had a bad day. By donfink on 05/07/15 04:15:40 AM PDT
Recommend this dealer? Yes

There was an initial issue when I called to make the appointment. I had a letter from Chrysler outlining a safety recall, and on that letter it specifically said that I could ask the dealer to either hold the parts or order the parts in advance before I came in. Your rep refused to do so, stating th...
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Dealer Response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience and apologize if some aspects of your prior visit with us have not been up to your expectations. If you would like to discuss your ex... Read more

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Service Rating Service experience By Zhujun on 05/01/15 06:27:11 AM PDT
Recommend this dealer? Yes

I have been with your company for so many years and traded in several cars and bought new cars there. Recently I had a very bad experience when I took my car in for service. Well I think I already gave my feedback or file complains at your front desk. Not all advisors are the same. I won't have Mart...
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Dealer Response

Zhujun, thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're very concerned for any inconvenience that ... Read more

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Service Rating Worst Dealership in Orlando By jessehclark1 on 05/04/14 09:59:54 AM PDT
Recommend this dealer? No

If I could give one star, I would. My family has bought five cars from Napleton, and now they are treating us like crap. They sold me a 2007 Dodge Magnum that came with the (old) lifetime powertrain warranty (not the same one they have now). The car had the wrong warranty booklet, so I did not know...
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