Tom Bush Volkswagen
Customer Reviews of Tom Bush Volkswagen
Bought my first car here and it was a great experience!
byon 07/25/2023
I recently had the pleasure of purchasing a Chevy Malibu from Michael Orr at Tom Bush Volkswagen, and I can't express enough how satisfied I am with the entire experience. Michael is hands down the best car salesman I've ever encountered, and he truly went above and beyond to ensure I drove away with the perfect car. From the moment I stepped onto the dealership lot, Michael greeted me and my sister with a warm smile and a genuine eagerness to help. He was incredibly knowledgeable, answering all of my questions with patience and expertise. I appreciated that he took the time to understand my specific needs and preferences, which ultimately led me to find the ideal car for my lifestyle. Throughout the entire process, Michael was transparent, honest, and never pushy. He gave me the space and time to make my decision, allowing me to feel comfortable without any pressure. It was evident that his main priority was my satisfaction and finding the best fit for me, rather than just making a sale. Michael's professionalism and attention to detail were outstanding. He meticulously guided me through all the paperwork and explained every step of the purchasing process, ensuring I understood everything completely. He made the paperwork, which can often be overwhelming, feel like a breeze. When it came to the test drive, Michael's enthusiasm for the Chevy Malibu was contagious. He highlighted all the amazing features and made sure I felt comfortable behind the wheel. I could tell he had a genuine passion for the cars he sells, which made the experience even more enjoyable. The level of customer service I received from Michael surpassed my expectations. He ended the experience by giving me his number and telling me that he is always just a phone call away if I have any further inquiries. Thanks to Michael, I drove away in a beautiful Chevy Malibu that exceeded my expectations. I am incredibly happy with my purchase, and I owe it all to his expertise and dedication. If you're in the market for a new or used car, I highly recommend seeking out Michael Orr at Tom Bush Volkswagen. You won't find a more friendly, knowledgeable, and accommodating car salesman out there. Thank you, Michael, for making my car-buying experience such a positive and memorable one! Thank you to Joe Jacobson as well for being extremely helpful and easy to talk to! Amazing place with amazing people all around!
Bought my first car here and it was a great experience!
byon 07/25/2023
I recently had the pleasure of purchasing a Chevy Malibu from Michael Orr at Tom Bush Volkswagen, and I can't express enough how satisfied I am with the entire experience. Michael is hands down the best car salesman I've ever encountered, and he truly went above and beyond to ensure I drove away with the perfect car. From the moment I stepped onto the dealership lot, Michael greeted me and my sister with a warm smile and a genuine eagerness to help. He was incredibly knowledgeable, answering all of my questions with patience and expertise. I appreciated that he took the time to understand my specific needs and preferences, which ultimately led me to find the ideal car for my lifestyle. Throughout the entire process, Michael was transparent, honest, and never pushy. He gave me the space and time to make my decision, allowing me to feel comfortable without any pressure. It was evident that his main priority was my satisfaction and finding the best fit for me, rather than just making a sale. Michael's professionalism and attention to detail were outstanding. He meticulously guided me through all the paperwork and explained every step of the purchasing process, ensuring I understood everything completely. He made the paperwork, which can often be overwhelming, feel like a breeze. When it came to the test drive, Michael's enthusiasm for the Chevy Malibu was contagious. He highlighted all the amazing features and made sure I felt comfortable behind the wheel. I could tell he had a genuine passion for the cars he sells, which made the experience even more enjoyable. The level of customer service I received from Michael surpassed my expectations. He ended the experience by giving me his number and telling me that he is always just a phone call away if I have any further inquiries. Thanks to Michael, I drove away in a beautiful Chevy Malibu that exceeded my expectations. I am incredibly happy with my purchase, and I owe it all to his expertise and dedication. If you're in the market for a new or used car, I highly recommend seeking out Michael Orr at Tom Bush Volkswagen. You won't find a more friendly, knowledgeable, and accommodating car salesman out there. Thank you, Michael, for making my car-buying experience such a positive and memorable one! Thank you to Joe Jacobson as well for being extremely helpful and easy to talk to! Amazing place with amazing people all around!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
As Promised-great service
byon 05/12/2023
Appointment was scheduled and we were greeted by Allen our service adviser as we arrived with a greeting and a smile. Vehicle to service on time and returned to us with service completed and a washed and vacuumed vehicle—nice people that do what they commit to with a smile and a Thank You for the business. Ken M
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
VW praises
byon 05/06/2023
My service advisor is a genuine, caring and always professional , responsive and honest. I have had my car going on 10 years and Tom Bush VW service department keeps my vehicle running and in great shape. Allen K. Is the best !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Some work is best done at the dealership!
byon 04/07/2023
They took care of my concerns and some I didn’t request looking out for my best results well within my budget. Chris kept me informed throughout the process of my repairs and we were on the page.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 03/22/2023
Great dealership, friendly salesman that are not pushy or overbearing. Wonderful experience overall with purchasing from them. Steve Garcia was great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Sales Rep, but for a little extra price!
byon 03/02/2023
The team of sales representative are very friendly and willing to help your needs. I recommend Danny that I used, he really tried to hit all my requirements or needs. The cars are really quality but expect to have to pay a little more. I looked at 30 dealerships around Jacksonville and really no one had less concerns on history than this dealership. I am a Tom Bush Mazda repeat customer and also a retired military.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easy to work with and didn’t make things a hassle
byon 09/05/2022
Chris was my service advisor for my recent visit. He was amazing, my car was in service for over a week and he was able to get me in a loaner vehicle! 10/10!I would recommend asking for him when getting your car serviced there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
100% satisfied
byon 06/25/2022
Excellent experience. The purchase process was quick and easy. Communication was great with my sales rep Steve Garcia. He walked me through the process from start to finish. There was never a lapse in communication.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best VW Dealer in the U.S.
byon 06/03/2022
Ask for Don Mooney. Most knowledgeable VW sales person anywhere. Has a passion for the brand and is great to work with before, during, and after the sale. The Sales manager Jim is fantastic as well!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Salesman and Car Buying Experience
byon 12/02/2020
Just purchased a used VW Jetta, however it isn't really used being a 2020 with only 4,000 miles. It was the best experience ever and with the help of Danny P. in sales it was so flawless. No pressure and very knowledgeable about the products. Gave all the important information about the product and made sure I was completely satisfied with my selection. Can't say enough about this salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easiest Car Purchase Ever
byon 12/02/2020
Purchased a new car (VW Jetta) after 10 years and can' t express enough gratitude to our salesman; Danny P. I have always disliked the car buying process. Danny was so helpful from beginning to end. I had concerns about the Covid virus and didn't want to be around a lot of people and he was kind enough to come to my home and deliver the car and process the paperwork. It was a great buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 11/29/2020
We purchased a used car from here and had great salesmen. Worked with both David and Davis and they were friendly, helpful, and gave us space to make our own decisions. The process was efficient and they had a good selection.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Lance Tunsill
byon 11/23/2019
Lance Tunsill best salesman you can find. Honest, friendly and was able to get the deal I was looking for. I have buy two cars at Tom Bush, both times with LT. He is the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Vintage Bug Repairs
byon 12/04/2018
Thank you to the Tom Bush Team for repairing our vintage 78' bug convertible. It is a hard vehicle to find parts for, and local people to work on it. Their team had a few old-school mechanics who knew exactly what they were doing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience
byon 10/23/2018
We recently purchased a new Tiguan and had a great experience. Brett Sanders was our salesman, and he was terrific. He took the time to answer all our questions and help us feel comfortable with our purchase. It was extremely refreshing to deal with someone who was not pushy. I highly recommend anyone go see him if they are in the market.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
great customer service
byon 08/22/2018
Had a very good experience with the purchase of our new Jetta, and they made sure that all our questions were answered. Mike Groland worked hard to earn our trust and business, and made a potentially stressful transaction easy and gave us confidence that we were getting the right car at the right price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Selling a used car
byon 07/25/2018
Robert Hudson, general sales manager at the used car center, is a gem. He was very attentive and fair when we sold them our Volvo. I felt right at home in their offices and my family will always trust Tom Bush with all of our car needs!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Customer Experience
byon 06/04/2018
Steve Garcia took great care of us. We got into the perfect vehicle thanks to his help. The service from the whole team was amazing!! Thanks!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No Hassle sales process is real!
byon 05/23/2018
I had a very positive experience. Never felt presured or rushed to make a deal. I even walked out of the dealership once when we could not agree to numbers and even then they werent pushy or overly aggressive in trying to get me back. Smitty did a good job in trying to get a good deal for me and I ended up buying from them. Another thing I like is that they dnt work Sundays. I feel Sundays should be family time and that was another reason I bought from them. I dnt know what car will be my next purchase but if Im considering a VW, Ill definitely go to Tom Bush before any other VW dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 Tiguan
byon 05/12/2018
Tom Bush VW treats you like family and will go out of their way to meet your expectations! Im very satisfied with my Tiguan and I will continue to do business with them in the future. Thanks Brett, youre amazing!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Dealership! Brett is awesome!
byon 05/05/2018
This dealership is amazing!! They treat you like family here!! Brett was my sales consultant and he was awesome!! He helped me get into a car I really liked and made what was a stressful situation in the beginning become so much better! I will for sure send anyone I know looking for a car to this dealership! So thankful for all their help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments