Tom Bush Mazda

by Shawn OBrien on 12/25/2023

After an unfortunate accident and our insurance deeming our CX30 a total loss, sales team , Joe Jacobson and sales manager Aaron along with Chris with financial was able to get us in a new Cx5 at not only an amazing price but a great rate. They really worked hard to get us the best deal due to our situation. This is our 3rd Mazda we have purchased from Tom Bush. They value trade ins at a very fair price and their new inventory is priced to move. Mazda itself is a dependable brand with a lot of upgrades that come standard. You will leave Tom Bush very happy.

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by AF1985 on 11/01/2023

Professional sales personnel, excellent product, and no pressure sales technique.

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by Emma K on 10/17/2023

My husband and I drove from out of state because this dealership had the specific vehicle we were interested in. We worked with Brenden and he looked up the CX-90 in the paint color we wanted in no time and had us out on a test drive. I think we were hooked as soon as we got into the car but honestly had Brenden been pressuring or talked solely to my husband(he didn’t)..we may not have purchased the car. He was kind and personable with our whole family. For us, that and the transparency of the process made the sale. Devyn was with us for some last steps of the process and was equally approachable and very good at his job. We are thrilled with the car!!

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by Amy L on 08/15/2023

I live in a different state and chose to travel to FL because Matt and staff at the CPO dealerships were amazing to work with and I appreciated the quickness in which they got me in my way. I would definitely buy my next car from them!

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by IBM on 06/02/2023

I recently purchased a Mazda CX 50 from Elizabeth. Elizabeth is definitely an asset to your dealership. This is the sixth Mazda that we have purchased in our family and four came from your dealership with Elizabeth.

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by Khaled Kamal on 06/01/2023

The respect and courtesy as well as honesty, beats any luxury dealer. I am nicely surprised. To name a few, Jose and Ken sales team, Will, Fin Mgr.

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by Diane M on 05/18/2023

My previous car was a Jaguar. I traded it in for a CX 5 and was blown away by the customer service I received at Tom Bush Mazda from Rose my salesperson and her other team members, Joe and Daniel. I've been there three times now. The first time was to test drive cars. The second time was to buy a car. And the third time was to bring my car in to get the windows tinted. Each time everyone in the building is customer, service, focused, professional, and very helpful. I highly recommend buying a car there.

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by Jim Foster on 08/31/2022

The sales team here are very welcoming and no pressure salesmen and saleswomen. Michael Orr was easy going and answered all our questions. He and his managers even found the car we wanted in another city with no add on charges and even loaned us a car while we waited for the car to come. The dealership does not add on to the msrp of the vehicle and the finance department, Brittany Engle, was very easy to work with and doesn't try to force optional items at the closing. Overall an easy and no stress way to buy a car.

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by SP on 08/23/2022

Inviting atmosphere- very relaxing, no high pressure tactics. Very much felt I was heard. Michelle did a great job presenting me with options. Did not rush me at all and was allowed to take my time. Very positive experience

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by David DeLuca on 08/10/2022

Personalized service. Attention to details. Friendly. Easy. No fuss no muss. If that’s what you are looking for in your car buying experience look no further than Tom Bush!

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by Dave on 07/14/2022

Jose Alers provided excellent service during our purchase of our CX-5! He is very knowledgeable of the products available and goes out of his way to ensure a smooth process. BZ to Jose!!

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by Niall on 06/24/2022

I’m not the easiest customer to deal with as I’m very particular and have higher than average standards for work and service. At no point did I feel like I was being a pain in the butt. Kathryn was very professional, pleasant, and understanding of my concerns. I will continue to take my CX-5 GTR to this dealership and can’t recommend them enough. 5/5

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by Rich on 06/18/2022

Tom Bush BMW was great. With the shortage of new cars finding what you want can be a challenge. But here I was able to get the car I was looking for within just a few days - and there was no “market adjustment” that you see with many dealers today. Great delivery too. Car came in on Memorial Day - they had it prepped and ready by that afternoon.

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by Stefanie Sic on 06/15/2022

I just leased a CX5 from Artillo, he made the process easy, enjoyable and warm. The entire process was smooth as silk. I look forward to going back for my first oil change!!!

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by Ty on 05/09/2022

Tom Bush Mazda dealership is a great overall experience! The Sales Team working with Liz and Jose to the awesome service specialist Kathryn. Great customer service and very knowledgeable. They take time to listen to what your needs are! Go see them!

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by Kenan on 03/31/2022

I had a terrible purchasing experience at the Tombush Mazda dealership. Yesterday 03/29/2022 I leased a car from them. Michael and Daniel were assisting me. After I finished signing the documents at the finance department, it took them literally 2 hours to prepare the car ( 2022 cx-30 SUV). Finally, after 2 hours Michael gave me the keys and told me everything is ready for me to drive the vehicle. I was so excited till the next day after driving about 100 miles the low engine oil light came on. When I called Michael, he told me that he asked someone from the service dept. and it was a common sensor issue he told me just bring the car tomorrow you know it is the technology we get those issues.(lier) After I talked to him I decided to check the oil level on the engine I realized that there is nothing at all(took a video of it) NO ENGINE Oil, No Windshield washer fluid, etc. The car was not in drivable condition. I usually lease from Honda, and never had anything happened to me like that before. So, when I called Michael again he asked me to call the roadside assistant and take the car back to the dealer. I am not sure if there will be any damage to my vehicle but if there is I will be definitely complaining to Mazda CS, BBB, and the state's Attorney. in conclusion, i am not happy with my purchase. They turned my buying a new car experience into a nightmare.

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by Rich on 03/15/2022

I was dreading the idea of buying a car in the middle of a tough consumer auto market. Fortunately I stopped by Tom Bush Mazda where I met Michael Orr. A few hours later I drove home in a new CX-5 for a fair price. Noticeably absent from this process was some of the hassle and nonsense that I’ve experienced at other dealers in the past. Thank you Michael, Joe and everyone at Tom Bush Mazda. Rich in Jacksonville

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by Kenzie C on 03/12/2022

John was a dream to work with. He was responsive but not pushy. He was generous with his time as I was making decisions and as we were completing the purchase process. I would recommend John Stribley, Brittany, and Tom Bush again and again.

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by The Gehm family on 01/25/2022

I am writing this letter today to commend the staff at Tom Bush Mazda. My college age son owned a 2018 Mazda 3, a car he really enjoyed. Unfortunately he was involved in an accident over the recent holidays and his car was totaled. The fact that neither he, nor his girlfriend received anything more than minor bruising was a testament to the safety features of this vehicle and the reason that we opted for a newer version of the same model. Upon arrival at your dealership we were greeted by Scotty Hawkesworth who immediately put us at ease and was a total professional. I am one to ask questions, lots of questions and Scotty stayed in constant communication with me, addressing all of my questions, impressive. Well, we decided on a 2022 version of the Mazda 3 but, due to current events, it was not scheduled to be in the port of Jax until January 20th. We understood that it could be a week to 10 days after that before the car was actually ready to drive off the lot and as our car insurance covered a rental vehicle until only the 19th and my son attends UF and lives in Gainesville, we were in a bind. I relayed our problem (not your problem, ours) to Scotty and although we all knew the car would not even get to the port until the 20th, and could be much longer before it was actually ready for pick up, he told me not to worry and that he’d be back in touch. Although a nice sentiment, moms do worry and I was. The day we returned the rental car, Scotty was actually able to finagle a loaner car for us and saved the day. Then, Scotty really nailed it by putting a rush on getting our car prepped and only a single day after the ship hit the port, my sons new vehicle was ready to pick up at your dealership, amazing! I have worked in numerous industries over the years and one common thread they all have is adherence to top level customer service, so I have high expectations and can be critical when adequate service is not being rendered. Scotty was patient, listened to our needs and requests and did not try to pressure us into anything we did not want, nor need. I am so happy my family selected your dealership, as the service provided by Scotty and the rest of the Tom Bush Mazda family was amazing. I would, and will, recommend your dealership and know exactly where I will make my next vehicle purchase. Sincerely, The Gehm family

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by TBM on 01/11/2022

Sales associate was nice. Overall, very disorganized. Sales Manager and Financial associate I found to be rude.

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by Kevin on 01/01/2022

Smooth sales experience

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