Edit this listing

O'Brien Subaru Fort Myers Service Reviews

  • 2850 Colonial Blvd
  • Fort Myers, FL 33966 (map)
  • Chat with Dealer
Service Rating:

Do not buy here. Absolutely the worst customer service after buying.

Written by ppcanning on 11/25/09 12:00:00 AM PST
Recommend this dealer? No

I took a chance on buying a Hyundai Santa Fe from here in 2007. Since then, I have had the worst customer experience anytime I had to have service work done there. I brought my vehicle to O'Brien this morning at 8:40am because it would not start and the E.S.C. light was on. I was told by Juan Lopez "Service Advisor" that it needed a new battery and the price would be prorated. He also said there was a recall that had to be dealt with. I told him I didn't have time to deal with the recall at the moment and to please schedule an appointment. He said it had to be done today and it would take only 40 minutes. Two and a half hours later I drove away with the E.S.C. light on. I called the "Service Director" and "Service Advisor" and I use those terms very broadly but have not been contacted since. If you buy a Hyundai, just bring it to a PROFESSIONAL for repairs NOT O'BRIEN HYUNDAI.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411