Couldn't Be HappierWritten by wpallais on 11/02/13 11:46:26 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I had been shopping around for a used car and AutoNation Coral Gables had exactly what I was looking for. I received a courtesy call from Ray who told me the car I had asked about was still available and they could work out a deal with me. We agreed to terms that I was happy with. When I arrived on the lot, I was greeted by Jorge L., whom Ray had told I was coming to see the car. I was initially told that the deal we had discussed over the phone might have been in error since the vehicle I was interested in did not fit this terms. Needless to say, I was a bit annoyed but Jorge was determined to make me a happy customer. He spoke to Ray and the General Manager who also came out to speak to me. They were both very nice and wanted to make right whatever misunderstanding had occurred. They made me an offer that I couldn't refuse. Overall, I paid less than I was expecting to and got the exact car I had been looking for. I had done my research before venturing out to the dealership, but buying a car, especially as a female, can be daunting. Jorge treated me with utmost respect and really wanted me to walk out of there with the confidence that I had just purchased a great car at a great price, which I did! I thank him for being persistent and willing to work out the best deal possible because I'm glad I did business with them. Everyone we dealt with along every step of the process was very nice and helpful. I would definitely recommend their business.