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Dealer Sales Reviews

Sales Rating: Updated! (Previously 3.0 Star Rating)

Customer Driven and Satisfaction Updated!

Written by cars102 on 11/06/11 12:17:16 AM PDT
Recommend this dealer? YesUpdated! Purchased a vehicle from this dealer? Yes

Updated!(11/08/11 02:05 AM PST)- I have purchased three cars from Honda Cars. I recently purchased a 2012 Accord and love it. While I am not a easy customer my sales rep Brandon, gave me many options and we test drove several models. He was able to put together the options I wanted, leather, while keeping with in my budget. The dealer ship was willing to get the car I wanted even if they did not have it on the lot. Some things were not made clear to me, like the value of my trade, Matt Woods responed to my concerns the next day and explained everything about the deal and was open and honest and put my mind at ease that I got a Real Deal as advertised. Steve from finance was great and moved the process along quick and painless. They really care about their customers and that is why I will continue to do my business with them.

Original Review - Sales team lost my keys to my trade when I was rerady to leave, to keep in the dealership. I was told my 08 Civic that I was tradeing was worth $2000 less than the loan pay off. They valued the car at $8000. After I bought the 2012 Accord and traded my Civic, I saw the Civic on the dealer web site selling for $12,000. I understand they need to make a profit. But I negotiated the deal on the $2000 loss I had to eat on the new Accord. Steve from Finace was great and moved the process along. Not a real deal as advertised from this dealer.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Not applicable

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