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Ourisman Volkswagen Of Bethesda Service Reviews

  • 4800 Wisconsin Ave NW
  • Washington, DC 20016 (map)
  • (888) 927-1921
  • Chat with Dealer
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Service Rating Punctual Professional and Personable By morrisbrl on 11/19/14 06:15:30 AM PST
Recommend this dealer? Yes

I have had my fair share of bad experiences at other shops so finally finding one I can trust (and one that is so close!) is a huge relief. I have brought my car to them twice, both times my car needed lots of work, once because of my cars age and the other because of damage I caused. Both times I e...
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Service Rating One month still no car & only one returned phone call By m_shirreffs on 07/21/14 08:05:51 AM PDT
Recommend this dealer? Yes

One month and still no car... >snip< UPDATE: From one star to four in 60 seconds flat. So the long story short: I originally published a one star review because of the incredible month-long nightmare with my car at Ourisman (formerly Martens). I went in today, sad and defeated, to pick it up I w...
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Service Rating New Ourisman VW Service Center By kvwrating on 05/28/14 08:28:10 AM PDT
Recommend this dealer? No

I had my 2011 Jetta (with only 25k miles on it) towed there when the back wheels locked up and front tire rim was bent following hitting a pothole. I called everyday, three days in a row, leaving my phone number each time, before my completely unprofessional and incompetent "advisor" Perdita called ...
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Service Rating Sad change from Martens to Ourisman By Patricia_43878 on 04/15/14 09:58:32 AM PDT
Recommend this dealer? No

If you have an appointment during the week, don?t expect your car to be checked on the same day of your appointment, and if you have it for the new Saturday service, you are out of luck! And don?t expect all the problems to be fixed during the same visit either. Went in on 3/26/14 with engine light...
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Dealer Response

We apologize for any inconvenience and hope you will reach out to our new Service Manager since we do not have contact information related to this review to reach you directly. When you came to the service department you were assisted by the exact same staff t... Read more

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