Mercedes-Benz of Wilmington Service Reviews
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Mercedes-Benz of Wilmington Service Reviews

  • 3801 Lancaster Pike
  • Wilmington, DE 19805 (map)
  • (888) 766-6006
  • Chat with Dealer
  • Awarded in 2016

Service Reviews

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Service Rating Customer Friendly Focus By Rwbartoli on 04/09/16 06:47:38 AM PDT
Recommend this dealer? Yes

It all starts with my calls being received by Danielle. She is cheerful and friendly and customer focused. Over the past several years, I always ask for Steve when calling for an appointment. He is a great representative of your company. He projects a positive and helpful attitude towards making ac...
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Comments (1)
Service Rating Restraint system failure By dadeardorff on 04/08/16 06:17:39 AM PDT
Recommend this dealer? Yes

Everything went according to schedule, was in got my loaner and out no problems or delays. Mr Roth was both professional and friendly and willing to go the extra distance which made the experience enjoyable
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Dealer Response

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. and if you haven't already, follow us on Facebook for access to exc... Read more

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Service Rating Great Service By Kellievia129 on 04/03/16 10:25:30 AM PDT
Recommend this dealer? Yes

I appreciated that they accomadated my last minute request for a brake change and had a loaner car available as well. They made sure I knew the cost of the service and had it done in the same day. Plus my vehicle was washed and vacuumed!
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Dealer Response

Thank you for sharing this great feedback with us. We feel our service department is what makes Mercedes-Benz of Wilmington special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were plea... Read more

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Service Rating Benson's review By Cancersurvivor on 04/02/16 08:50:42 AM PDT
Recommend this dealer? Yes

Waiting area is comfortable. Love the coffee/tea set up. Large sceen TV and plenty of newspapers and magazines to read are a plus.
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Dealer Response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. We look forward to working with you in the future. ... Read more

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Service Rating Service By MAHomey on 03/22/16 11:56:31 AM PDT
Recommend this dealer? Yes

The ease of making the appointment online and the customer service from when I brought it in till it was finished. Plus everyone there that day spoke.
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Dealer Response

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Mercedes-Benz of Wilmington was able to provide you with an awesome experience! We really appreciate this feedback and we ... Read more

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