Mercedes-Benz of Wilmington Service Reviews Dealerships
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Mercedes-Benz of Wilmington Service Reviews

  • 3801 Lancaster Pike
  • Wilmington, DE 19805 (map)
  • (888) 766-6006
  • Chat with Dealer
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Service Reviews

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Service Rating Exceptional Repair Service By DH4575 on 04/03/15 04:40:13 PM PDT
Recommend this dealer? Yes

Outstanding immediate response to a service need by Service Advisor Dan Steffer. Dan kept me informed on the status of repair until it was completed. The car was in and out of service in only two days for B Service, new wheel, tire, alignment, and wash. It handles like new once again. Compliments ...
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Service Rating Great service By WenD08 on 03/30/15 09:40:29 AM PDT
Recommend this dealer? Yes

The service department is really good. I feel like my car is is good hands and I don't feel as though I'm pushed to spend more than necessaryi.
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Service Rating 2014 CLA 1st Service Experience By C2sweet14 on 03/14/15 05:41:11 AM PDT
Recommend this dealer? Yes

I am a super stickler for customer service. I can say that this was one of my best overall customer service experiences. The servicing interaction and time, the drop off and pick up to and from my job was seamless and efficient. On my next service visit, I will be reserving a loaner as I am very...
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Dealer Response

Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Thank you fo... Read more

All Comments (1)
Service Rating Service Review By PrabhakarSharm on 03/12/15 12:03:53 PM PDT
Recommend this dealer? Yes

The staff, technicians and the managers of this dealership provide Prompt, knowledgable and courteous service. I have been with them for last several years and have bought all my cars through them.
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Dealer Response

Thank you for writing this great review, Prabhakar! I'm happy to hear that our team has consistently provided you with the outstanding customer service we strive to deliver to each of our guests. We're thankful for your continued patronage! Please let us know ... Read more

All Comments (1)
Service Rating Loner car By umps208 on 02/27/15 07:26:49 AM PST
Recommend this dealer? Yes

I liked that I was offered the use of a loaner since my service was expected to last a few hours.
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