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Koons Lexus of Wilmington Service Reviews

  • 2100 Pennsylvania Ave
  • Wilmington, DE 19806 (map)
  • (888) 810-9853
  • Chat with Dealer
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Service Rating Horrible Service Department!!! By johnls460 on 10/29/12 07:41:22 AM PDT
Recommend this dealer? No

Have always went to Koons Lexus of Wilmington to get my 2008 LS460 serviced - will never go there again! Brought my vehicle to dealer because it was making clicking noise from brakes. Was told needed new brake actuator for $3,500. Was shocked because the car is 2008 and didn't expect this from Lexus...
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Service Rating Good Service Experience By ubhappy on 10/19/12 05:48:04 AM PDT
Recommend this dealer? Yes

I own two RX330 vehicles that have been serviced at Lexus of Wilmington. I have always found the folks in their service department easy to deal with. They are accommodating in setting up service appointments and have a great loaner-car program if you need to leave your car for the day. The service w...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Quality Service and Team By rgnade on 03/09/11 01:10:42 PM PST
Recommend this dealer? Yes

I've been taking my cars to Lexus of Wilmington since 2001 for service and they've always been accomidating and friendly. If there are any issues, they always communicate promptly and make good on their commitments. Recently, my car was broken into and beyond just replacing the window, they also did...
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Service Rating Drop In Service By wlarson on 06/15/10 12:00:00 AM PDT
Recommend this dealer? Yes

i dropped in unannounced this morning and requested service to allow my car to pass inspection. The shop was very busy, but accepted my car and did the requested work in a timely fashion. They were friendly as always. My thanks to Al.
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Service Rating WARNING: BAD SERVICE & RUDE STAFF By dcjustice on 02/20/10 12:00:00 AM PST
Recommend this dealer? No

I had my Lexus SC430 serviced at Lexus of Wilmington several times. After the summer of 2009, I noticed that the service (which was average to begin with), had dramatically changed. The service was horrible and the service department staff members were rude. Reluctantly, I had my oil changed ther...
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