Koons Lexus of Wilmington Service Reviews
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Koons Lexus of Wilmington Service Reviews

  • 2100 Pennsylvania Ave
  • Wilmington, DE 19806 (map)
  • (888) 810-9853
  • Chat with Dealer

Service Reviews

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Service Rating EXCELLENT SERVICE By Jonesie22 on 03/27/16 04:27:36 PM UTC
Recommend this dealer? Yes

I leased my NX200 Fsport from Koons Lexus. I love the friendliness of the staff. The first time I wasn't intimidated by purchasing or leasing a vehicle. I love the personal commitment from the staff educating me on the car's technology. I'm not driving away unprepared or nervous. I just had my 5,000...
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Service Rating Disapointed new lexus customer By angelpam13 on 10/20/15 01:54:23 PM UTC
Recommend this dealer? No

I purchase my car from Koons Lexus about one year ago, the deal was made and when we came to pick it up, the car was not even ready after we waited an hour, They did bring it out to us but the sales manager had not informed our salesman. Then I have been to the service shop for two uneventful oil ...
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Service Rating Excellent service By firemom2000 on 08/04/15 07:35:40 PM UTC
Recommend this dealer? Yes

Bruce Knapik Service Advisor excellent service reprehensive.
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Service Rating First service By Amarnath on 12/30/14 03:40:14 PM UTC
Recommend this dealer? Yes

Disappointed at lack of attention to details of the service provided. We brought our RX350 for first service. The vehicle was not vacuumed and car wash was poorly done. This is what was visible.I don't know if oil filter change was also done with such careless attitude-"just one more vehicle for...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Horrible Service Department!!! By johnls460 on 10/29/12 02:41:22 PM UTC
Recommend this dealer? No

Have always went to Koons Lexus of Wilmington to get my 2008 LS460 serviced - will never go there again! Brought my vehicle to dealer because it was making clicking noise from brakes. Was told needed new brake actuator for $3,500. Was shocked because the car is 2008 and didn't expect this from Lexus...
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