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Koons Lexus of Wilmington Sales Reviews

  • 2100 Pennsylvania Ave
  • Wilmington, DE 19806 (map)
  • (877) 672-7150
  • Chat with Dealer
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Sales Rating Internet pricing Written by gold13 on 10/02/13 05:20:19 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I test drove a 2005 ES today and was told during the test drive the internet price was nonnegotiable. Really? Thanks you, but no thank you.
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Sales Rating Loving our Envoy!!Thank you Randy O.!! Written by LoveOurEnvoy on 04/25/13 08:32:23 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I found DelawareÂ’s best kept secret! My husband and I were out of state buyers who are very happy with the purchase of an 08 Envoy Denali! Buying a car from out of state, based on pictures, a Carfax, and the word of a car salesman could have turned into a very stressful experience but Randy O. at K...
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Sales Rating Koons Lexus of Wilmington and Salesstaff Written by smoothride48 on 12/14/12 03:34:17 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I have had my new Lexus ES350 for less than two months. I have leased 5 Lexuses from this dealership during the last 20 years, however, this is my first dealing with the new owner Koons and staff; and I'm very dissappointed. This was the first time I had to personally arrange my monthly date of paym...
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Sales Rating Beware Old School Sales Approach Written by rukiddingme4 on 06/17/12 07:09:39 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Did not get pricing desired

Wanted late model Lexus car with 3year, 100k Lexus Warranty. After several hours of negotiation, salesman and I agreed on price. Sales manager then appeared with a proposed transaction which actually increased sales price of car AND added an unwanted, funky warranty, not the Lexus Warranty, for an ...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating snobby sales staff Written by ionian2kj on 09/04/11 08:00:10 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

A few months back I was shopping for a car to replace my 3 years old Infiniti and Koons Lexus was one of the places I dropped by. Upon arrival I checked in with the secretary and she paged sales 3 times and I waited a good 15 minutes. I looked around and see plenty of idle sales guys chatting among ...
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Dealer Response

Customer Service has been, and always will be, of the greatest importance to the entire staff at Lexus of Wilmington. It is indeed regrettable that your experience at Lexus of Wilmington was less then our standards dictate. Please contact me at your earliest c... Read more

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