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Koons Lexus of Wilmington Service Reviews

  • 2100 Pennsylvania Ave
  • Wilmington, DE 19806 (map)
  • (877) 672-7150
  • Chat with Dealer
Service Rating:

Horrible Service Department!!!

Written by johnls460 on 10/29/12 07:41:22 AM PDT
Recommend this dealer? No

Have always went to Koons Lexus of Wilmington to get my 2008 LS460 serviced - will never go there again! Brought my vehicle to dealer because it was making clicking noise from brakes. Was told needed new brake actuator for $3,500. Was shocked because the car is 2008 and didn't expect this from Lexus. Asked service mgr if there was anything they can do since the car was originally purchased from them and it was always serviced there. They refused and said nothing they could do. Contacted Lexus corporate and finally talked them into replacing as "goodwill". Several weeks late, went back to same dealership because noise was still there and now told that car needs 4 new control arms and needs another $3000+ in repairs. I told the service mgr (Greg) this was exact same noise I brought car in for a couple weeks ago but he was very rude and confrontational and just kept talking over me and said its different part and this is how much it will cost to get fixed. Asked to talk to GM (Alex) and he was not any help, just kept repeating the same thing over and over again like a robot. Tried to reason with them and stated they have made a ton of money in past from service of this car and this was same noise they just made $3,500 from replacing brake actuator but they refused to help. DO NOT GO TO THIS DEALER! Everyone besides Leigh is rude and incompetent. Always had a feeling that the people working in service dept were [non-permissible content removed] and this just solidfied it. Learn from my mistake - go to another dealer or mechanic and get a second opionion before letting this dealership scam you into hundreds and thousands of dollars in repairs!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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