I had my Lexus SC430 serviced at Lexus of Wilmington several times. After the summer of 2009, I noticed that the service (which was average to begin with), had dramatically changed. The service was horrible and the service department staff members were rude. Reluctantly, I had my oil changed there in January 2010 and overheard that Lexus of Wilmington was under new management. KOONS had taken over in the fall of 2009. Again, my service experience was terrible and I walked away with regret for giving them another chance. I will never return to Lexus of Wilmington. KOONS needs to re-evaluate how they operate the service department and hire new, friendlier staff. TAKE IT FROM ME: SPEND YOUR MONEY ELSEWHERE. I will drive from Delaware to Towson, MD in the future to have my SC 430 serviced.
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