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Koons Lexus of Wilmington Service Reviews

  • 2100 Pennsylvania Ave
  • Wilmington, DE 19806 (map)
  • (888) 810-9853
  • Chat with Dealer
Service Rating:

WARNING: BAD SERVICE & RUDE STAFF

Written by dcjustice on 02/20/10 12:00:00 AM PST
Recommend this dealer? No

I had my Lexus SC430 serviced at Lexus of Wilmington several times. After the summer of 2009, I noticed that the service (which was average to begin with), had dramatically changed. The service was horrible and the service department staff members were rude. Reluctantly, I had my oil changed there in January 2010 and overheard that Lexus of Wilmington was under new management. KOONS had taken over in the fall of 2009. Again, my service experience was terrible and I walked away with regret for giving them another chance. I will never return to Lexus of Wilmington. KOONS needs to re-evaluate how they operate the service department and hire new, friendlier staff. TAKE IT FROM ME: SPEND YOUR MONEY ELSEWHERE. I will drive from Delaware to Towson, MD in the future to have my SC 430 serviced.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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Please accept our sincere apologies. It is indeed regrettable that your experience at Lexus of Wilmington was less than our standards dictate. I have been with Lexus of Wilmington for over 18 yrs and Customer Service is our creed. You are correct our dealership was sold in 2008 but please note, most of our staff is the same. Please contact me at your earliest convenience I am the Customer Service Manager. My name is Leigh. I would like to resolve any issues you have.

  • By cus
  • on 07/18/2011
  • 12:36:33 PM PDT
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