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Brandywine Chrysler Dodge Jeep Ram Service Reviews

  • 3807 Kirkwood Hwy
  • Wilmington, DE 19808 (map)
  • (888) 482-6321
  • Chat with Dealer
Service Rating:

Dodge Durango serice at brandywine dodge (review rating one star)

Written by jksjam12 on 01/31/08 12:00:00 AM PST
Recommend this dealer? No

At 8am on 1/31/06 I took my 2006 Durango in for an instrument cluster recall. I also requested to have the front and rear differential fluids replaced as indicated in the service manual. At 9am my car was ready---then the bill*^(^^)(* NKJNPIUY086e2-445543608945!!!!! My receipt shows 1 1/2 hours for the repair to the cluster. The mechanic actually spent 3/4 hour. No charge here warranty repair. Job #2 shows $45.00 (1/2 hour labor) to replace the rear differential fluid and a parts charge of $64.12. Job #3 shows the same for parts and labor (except he claims to have removed the cover.) In fact he did not change the cover nor did he charge me for the gasket because he didn't take off the cover. He vacuumed the fluids out of my differentials and actually spent 15 minutes--but he billed me for one hour of labor. Additionally he charged me $218.24 for the fluids#^%$@!@!#$!!! I complained to the Service Manager and all he had to say was "Maybe I should have given you a quote". This is just plain stealing!!!!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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