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Brandywine - Smyrna Service Reviews

  • 19 S Dupont Blvd
  • Smyrna, DE 19977 (map)
  • Chat with Dealer
Service Rating:

Absolutely criminal.

Written by smokythediesel on 12/02/10 12:00:00 AM PST
Recommend this dealer? No

I had my new Dodge Sprinter towed there for ignition repair under warranty with 14000 miles on the van. They lied about a loaner for two weeks. They cut into the steering column to remove lock motor, there was nothing wrong with it they just put it back, all cut up. They used a forklift to lift the van and ripped up the engine cradle. They decided to cover this up and let me find this out when they told me to pick it up. They got used to thinking that people are sheep and know nothing about cars or damage to cars. I am not sheep, so I asked them to replace it, they refused. Joseph Renzi is the owner, I turned to him and he treated me like I was the criminal who damaged my van in their shop and tried to cover it up. I am still suing them in Delaware Court of Common Pleas and not having much luck (representing myself) because many lawyers I had contacted say there is not enough money in this case for them. This dealership is operated by real [violative content deleted] including Joseph Renzi. And the five stars on their sign mean that the time that you really need them is the time they will do anything to destroy you. They did it to me. Andrey K.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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