Service must saisfy dealer, not the customer.Written by madsr on 03/22/12 02:51:27 PM PDT Go back to Service reviews
Recommend this dealer? No
Bought a new 2011 Optima Hybrid at end of Jan. 2012, it pulled hard to the left, took in for service, wasn't fixed, took again two week later, wasn't fixed. Each time they was it was repaired and working fine. Took again two weeks later for their top tech to fix, he made it some better but not completely, said it was all he could do. Told the manager I didn't want the car, he sais all he could do was work a trade deal up. I asked for a quote on a 2012 Sorento that list for less than what my Optima was priced at six weeks earlier. The trade would cost me an additional $3800 dollars. He then referred me to Consumer affairs who told me the car was within Kia Spec according to thier techs report and that there wasn't anything wrong, so there was nothing for KIA to do to satisfy me. They told me to see the BBB and check my state lemon law and see if they could advance my complaint. No help from anyone from Kia. Buyer beware I guess. I was reluctant to buy a foriegn caranyway and I guess I should have trusted my gut. Sad part of this is that my wife loved the car with the exception of the pulling problem and all we wanted was for them to make the car right to our satisfaction. Note: My car wasn't an isolated case, their were several just like brought back for the engineers, servicemen and techs to fix with pretty much the same result as mine.