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Antwerpen Volkswagen of Pasadena, Maryland

OVERALL SALES RATING:
2.4 stars
Reviewed by 3 members
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OVERALL SERVICE RATING:
1.0 stars
Reviewed by 1 member
Write a Service Review
DEALER INFORMATION:
Antwerpen Volkswagen
8065 Ritchie Hwy
Pasadena, MD 21122
(888) 863-7472
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HOURS:
Sunday
Closed
Monday
9:00 am- 9:00 pm
Tuesday
9:00 am- 9:00 pm
Wednesday
9:00 am- 9:00 pm
Thursday
9:00 am- 9:00 pm
Friday
9:00 am- 9:00 pm
Saturday
9:00 am- 6:00 pm
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Sales Reviews of Antwerpen Volkswagen
Sales Rating:
3.0 stars
Sales Associate:
5 bars
Vehicle Inventory:
3 bars
Finance Department:
2 bars
Trade-In Process:
N/A
Buying Process:
2 bars
[violative content deleted]
by humblebtuna on 04-17-08 (10:43AM)
Pros:
Sales staff was friendly.
Cons:
Management doesn't own up to their employee's mistakes. Once they have your money, too bad for you!

I purchased a used VW from Antwerpen prior to my move to Hawaii. They sold me a $900 anti-theft product that doesn't work here. Prior to purchase, I specifically asked if it worked in Hawaii, and they replied "absolutely". I even tried to cancel the product, prior to installation, but they said I...

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Sales Rating:
2.0 stars
Sales Associate:
3 bars
Vehicle Inventory:
1 bars
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
2 bars
Sales Review
by nb367300 on 01-09-08 (06:19AM)
Pros:
No pressure buying
Cons:
Have to research car prices on edmunds, VW and AntwerpenVW sites

Have to bargain to avoid paying for unnecessary options and packages.

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Sales Rating:
2.3 stars
Sales Associate:
N/A
Vehicle Inventory:
1 bars
Finance Department:
3 bars
Trade-In Process:
N/A
Buying Process:
3 bars
Finance review
by nb367300 on 01-09-08 (06:07AM)
Pros:
Antwerpen is a no-pressure buying dealership
Cons:
You have to do your finance research online at [violative content deleted] or could end up with an unreasonable APR

Was initially offered only the 6.95%APR for 60 months or 7.95% for 72 months. I had to inquire about " the VW Financing specials that I saw on the internet for 24 or 36 months" and was then offered 3.9% for 36 months which I accepted. Wasn't informed sufficiently well about the available 2.9% for...

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Service Reviews of Antwerpen Volkswagen
Service Rating:
1.0 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
N/A
Shuttle or Loaner:
N/A
Do not get your car serviced at Antwerpen VW in Pasadena
by twspeck on 10-23-07 (06:55AM)
Pros:
I learned never to buy or have a VW repaired or serviced at Antwerpen VW
Cons:
Antwerpen VW charges for work they do not do

In Feb. of 2003, my 99 VW was in an accident. My insurance co. wrote an estimate for the repair. I took the car to Antwerpen, where I bought the car, to get it fixed. The estimate called for a new or equal value power steering pump and bracket. According to my insurance co., this bracket also sup...

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