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Porter Ford Service Reviews

  • 600 Ogletown Rd
  • Newark, DE 19711 (map)
  • (888) 864-4763
  • Chat with Dealer
Service Rating:

Awful Vehicle Service

Written by theelan on 08/21/12 03:48:12 PM PDT
Recommend this dealer? No

This dealership overcharges and tries to take advantge of customers. My son brought his car in due to a service light being on. After running a diagnostic test it came back that the PCV valve needed replacement. Something I figured out just by how my son described it. We had no other choice but to get that fixed since my son was going to be driving home to MA. We also paid for a tune up to be done and a multi point inspection was also performed. It was noticed that the front brakes needed to be done which we decided to have done here in MA at a local dealership that I happen to be friends with the Service Manager. We were informed by our friend that the front left tie rod was in dier need of being replaced. This is something that can be seen by the naked eye while checking the brakes and should be checked if a multi point inspection was truly done. Also found was that the transmission mounting bushings are worn right off and need immediate attention. Once again this should have been noted on the multi point inspection and was not. There were a few other findings that aren't as serious and none of the findings needed tools, dissasembly or a computer to be diagnosed. All in all I would rate the service Poor to Dangerous.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Not applicable

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We are sorry you feel that the level of service you received was lower than expected. We strive to provide all of our customers with the highest level of service but, we too, are not perfect. This response is delayed as we are just now starting to follow up with reviews on the internet as we were not aware of the breadth and scope of their impact. We hope you will consider us again if you are ever in our area. We assure you your experience will be top notch.

  • By porterautogrp
  • on 10/16/2012
  • 09:41:13 AM PDT
  • (dealer response)
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