From the time I first inquired about leasing options online, I was contacted by Karin within 24 hours. She followed up with me through email and phone repeatedly, but did not badger me like other dealers. When I came in to meet with her, I was greeted as soon as I entered the dealership. Karin was so friendly, down-to-earth, honest, and funny. She got straight to business and told me what deal she could offer me - which was astronomically lower than I was expecting to pay. I had to wait a day to find out if I was approved, and spoke to Eric Mosely over the phone the next day to find out. He shared in my excitement when I found out I got the car. Both Karin and Eric were very patient with me, as I had a million questions. This was my first car and I knew next to nothing about buying a car, leasing, car insurance, etc. They knew this, but did not try to take advantage of me like other dealers had. They simply helped me to understand the whole process. Toyota has bar-none the best customer service, and I think it's safe to say I'll be a Toyota customer for life. This dealership in particular is professional, friendly, and accommodating. The entire process was smooth from the first time I spoke to Karin on the phone, to the day I picked up the car (which was in immaculate condition). THANK YOU NEWARK TOYOTA WORLD!!!
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