Newark Chrysler Jeep Dodge Ram Service Reviews
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Newark Chrysler Jeep Dodge Ram Service Reviews

  • 244 E Cleveland Ave
  • Newark, DE 19711 (map)
  • (888) 379-6198
  • Chat with Dealer

Service Reviews

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Service Rating Made Recall Appt, Got There NO PART By Best88Pappy on 07/15/15 09:31:43 AM PDT
Recommend this dealer? No

I received updated Recall Notice P77 (Pinion Nut) saying parts are available. Called the Dealer, they have the part, I scheduled an appt. Drove to Dealer and when I arrived, NO PART. They did not hold the part for my appt. They said they used the last one that morning. They would not put me on ...
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Dealer Response

Thank you for your feedback. Customer satisfaction is very important to our entire team at Newark Chrysler Jeep Dodge, and we are sorry to hear you were dissatisfied with your recent visit to our service department. We would like to discuss this situation with... Read more

All Comments (1)
Service Rating Horredous Service Department!!! By Rtowner99 on 06/02/15 09:59:36 AM PDT
Recommend this dealer? No

The sales process at Newark Jeep was great -- fast, easy, convenient. We purchased two 2014 Jeeps last year -- Grand Cherokee & Wrangler Unlimited. The service department, however, is horrendous! Our 2014 Jeep Grand Cherokee Overland Edition has been recalled numerous times (too many!!) and each ...
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Dealer Response

We appreciate you letting us know that you enjoyed your Sales experience with us in the past, but we are saddened to know that our Service department has not met your expectations recently. Our team is committed to providing our guests with outstanding service... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Terrible By customer57 on 11/26/13 05:37:49 AM PST
Recommend this dealer? No

Be careful -- they don't know what they are doing. Had to take my car to another dealership to get my vehicle fixed. Also, they give you bogus reasons why they can't fix it. I will never buy another vehicle from this dealership. Unfortunately, I found out from Customer Service at Chrysler Corporatio...
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