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Hertrich Acura Service Reviews

  • 120 S DuPont Hwy
  • New Castle, DE 19720 (map)
  • Chat with Dealer
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Service Rating Service By twin9 on 03/02/14 01:21:35 PM PST
Recommend this dealer? No

I have 2 Acura vehicles MDX and RL and they are great vehicles to own and drive. Hertrich is about 2 miles from my house and only use Hertrich Acura for convenience. They do not honor OEM coupons for parts from other Acura dealerships. I have had good experiences at this dealership and not to good. ...
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Service Rating no more free oil changes By malaka1 on 09/26/13 07:12:06 AM PDT
Recommend this dealer? No

Purchased car from dealership in 2005. I also purchased insurance for rim damage. I was told the car came with a lifetime oil change. The oil change was honored until Hentrich took over the dealership, I was told that it would cost $179 instead because they were not doing any more free oil changes. ...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Excellent service to my Hyundai and Tech experance was excellent By rovinrat on 04/24/12 11:04:46 AM PDT
Recommend this dealer? Yes

I had My 2002 hyundai in for repairs and was extended if needed a temp transpertation. Also I was taken care of on my warranty and maint. work with extream experanced technicians
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Service Rating AWFUL SERVICE EVERYTIME!! By hb2334 on 06/12/09 12:00:00 AM PDT
Recommend this dealer? No

I have been going to acura since 2006 ...... each time I think the service will be better, and each time I am dissapointed. More than once, I have had the mechanics greasy hand prints on my ceiling, my change stolen, and radio left blasting. Today I picked up my car from a routine 30,000 mile ...
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Service Rating Lack of communication By nytiab on 09/03/08 12:00:00 AM PDT
Recommend this dealer? No

I came in for a oil change and tires rotated. This only takes 45minutes. My appointment was at 1:30 on Sept 2,2008. Helen Toto checked me in at 1:15. She stated this will be no longer then a hour. I waited for my car in their waiting are. I checked my watch and it was 3 o'clock. I went to ...
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