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Hertrich Acura Sales Reviews

  • 120 S DuPont Hwy
  • New Castle, DE 19720 (map)
  • Chat with Dealer
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Sales Rating Buyer beware of used cars... Written by research101 on 11/23/13 02:04:20 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

If you are considering a used car from this dealer, be aware of misrepresentation. We found a great looking car on line and enlarged the many photos provided. As we were from out of state and hundreds of miles away, we requested additional photos based on the seller's verbal comments about one noted...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Will not honor commitments, current service policy has a "got ya" Written by aajarvis on 12/22/11 08:52:20 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Hertrich bought this dealership, they refuse to honor the free oil changes that I paid for with my Acura. Does not matter if you have proof. They say it is not their policy to honor any promises made by the old Dealership. They said I would have to pay $68 for just an oil change and over $100 for th...
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Sales Rating Underhanded Deal Written by pbunn1953 on 08/02/11 02:07:14 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I got a fair price on the new Elantra Touring. I got severely beat up on the trade in value of my vehicle. Kelly Blue Book stated a trade in value of $1850. The sales manager only offered $900 for it I wasn't in the mood to battle over an older car that was still in very good shape, so we compromise...
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Sales Rating Excellent service throughout the purchase process Written by svishnuvajhala on 06/02/11 08:57:47 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I bought a new TL from this dealership. Initially I was little skeptical about this dealership after reading some negative feedbacks, but I was quite happy with the way the dealership has handled the process. I would recommend Mr. Paul Murphy who did a fantastic job in answering my questions right t...
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Sales Rating Worth the 20 min drive elsewhere! Written by mcorrea on 02/01/10 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

As a family, we own several Acuras, and love the cars. Upon moving to Delaware, Castle dealerships was the closest and most convenient dealership to our home and office. We did (unfortunately) end up buying my husband's car there because they had the color & features that we were looking for, but ...
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