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Hertrich Acura Sales Reviews

  • 120 S DuPont Hwy
  • New Castle, DE 19720 (map)
  • Chat with Dealer
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Sales Rating Will not honor commitments, current service policy has a "got ya" Written by aajarvis on 12/22/11 8:52:20 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Hertrich bought this dealership, they refuse to honor the free oil changes that I paid for with my Acura. Does not matter if you have proof. They say it is not their policy to honor any promises made by the old Dealership. They said I would have to pay $68 for just an oil change and over $100 for th...
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Sales Rating Underhanded Deal Written by pbunn1953 on 8/2/11 2:07:14 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I got a fair price on the new Elantra Touring. I got severely beat up on the trade in value of my vehicle. Kelly Blue Book stated a trade in value of $1850. The sales manager only offered $900 for it I wasn't in the mood to battle over an older car that was still in very good shape, so we compromise...
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Sales Rating Excellent service throughout the purchase process Written by svishnuvajhala on 6/2/11 8:57:47 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I bought a new TL from this dealership. Initially I was little skeptical about this dealership after reading some negative feedbacks, but I was quite happy with the way the dealership has handled the process. I would recommend Mr. Paul Murphy who did a fantastic job in answering my questions right t...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Worth the 20 min drive elsewhere! Written by mcorrea on 2/1/10 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

As a family, we own several Acuras, and love the cars. Upon moving to Delaware, Castle dealerships was the closest and most convenient dealership to our home and office. We did (unfortunately) end up buying my husband's car there because they had the color & features that we were looking for, but ...
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Sales Rating *Beware* Written by tsx9 on 12/7/09 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

I am not one to write a review, but hopefully this might make someone think twice about buying from this dealership. First off you might want to check with the Delaware business bureau before opening your checkbook. Something I wish I did. I purchased a certified 2009 TSX car in July from this deale...
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