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Carman Chrysler Jeep Dodge Ram Service Reviews

  • 196 S Dupont Hwy
  • New Castle, DE 19720 (map)
  • Chat with Dealer
Service Rating:

I was taken advantage off by the staffs at the services center

Written by fndaguba on 01/26/08 12:00:00 AM PST
Recommend this dealer? No

Hi, I want to share my experience at Carman Dodge New Castle, DE 19720. I went to Home Depot to have my Dodge Neon car key made and they told me that the key have chips that they can not make the key that I should take it to the dealers. This was on Thursday 01-24-08. Then on Friday 01-25-08, I took the car to Carman Dodge New Castle to have my key made. They told me that it is $95.00 to make only one key. I accepted and waited for a long while before I asked them for a ride home which they did later. Before I left the lady was telling me that they are having problem getting the key to start the car. Then I went home after 3 hrs nothing. So I called them and the lady was telling me that my has electrical problem that will cost $300.00. This problem is that they want to change the thing, then they will try to see if the key that they made will work. What a waste, I asked the lady why should I pay $300.00 when they are not sure of the cause. I said no that I am not going to pay that. I now demanded for my key and they said that I have to pay them $80.00 for the key that they made that will not work. I told them that all other store will not ask me to pay for key that will not start my car. I refused and they refused to give me my car key. I later paid the money to get my key back. I know that the Regional Director might read this. I want to say that Carman Dodge New Castle took advantage of me and forcefully took my $80.00 under duress. I will be calling the Director to report this. Thanks Francis


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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