Hoffman Toyota Scion Service Reviews Dealerships
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Hoffman Toyota Service Reviews

  • 36 Albany Tpke
  • West Simsbury, CT 06092 (map)
  • (888) 690-7409
  • Chat with Dealer
  • Awarded in 2015

Service Reviews

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Service Rating Very friendly but poor service experience By evab1 on 03/04/15 04:02:42 PM PST
Recommend this dealer? No

Scheduled routine 35,000 mile service online, and 1) Was told they didn't have my paperwork when I arrived. Since this has occurred before, I showed the rep the print-out from their own reservation system....Turns out, this seems to be a known problem... Note to Hoffman: FIX it, or simply proacti...
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Dealer Response

Hello Eva B. - We sincerely apologize that you have had a less than satisfactory experience during your recent visit to Hoffman Toyota. We are committed to providing exceptional service at every visit and when there is a situation presented which does not meet... Read more

All Comments (1)
Service Rating Love the semi-annual services! By oildrop4 on 12/07/14 05:17:32 AM PST
Recommend this dealer? Yes

Only complaint was that the service dep't was running behind, so I ended up waiting over 2 hours for my 10,000 mile service... otherwise everything was fine.
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Service Rating 25,000 mile check up By janeruss on 11/13/14 12:35:38 PM PST
Recommend this dealer? Yes

All work was done as indicated for the 25,000 mile check up.
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Service Rating Dording Review By DordingFam on 11/06/14 07:02:38 AM PST
Recommend this dealer? Yes

There is a difference between "good" customer service and "great" customer service. Time and time again, Mike Fitzgerald, along with his team, have provided that high level of service. My 2005 Sienna has definitely had its issues, but Mike has led the way to working with us on the best options ava...
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Service Rating Over and Above By pantuosco on 10/14/14 05:40:44 AM PDT
Recommend this dealer? Yes

20,000 mile checkup on our Rav4. I completely forgot that we had previous trouble with the glove compartment box. Mike Fitzgerald remembered and replaced the glove box for us. Nice surprise!
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