We had three issues with this dealership. First, they scratched the window getting the price sticker off and we were told that the window would be replaced. Second, the bank informed us that the dealership had cancelled the loan they arranged for us and had accepted one at a higher interest rate. This occurred on the same day. We would have never found this out if the bank hadn't sent us a letter telling us the lower interest rate loan was cancelled. Third, they couldn't be bothered to attach the front lisence plate to the car. We found it in the back after we got home.
When we contacted them over these three matters, we got the "Central Auto Group Shuffle". No matter who we needed to speak to, they were not available to take our call. Finally we reached the dealership president. He told us that he was going to a convention and he would have his VP call us. If we were not satisfied when he returned he would get "personally involved". He also told me that the "finance guy Eric B. was no longer employed there". Neither one of them ever bothered to call us. After a month of getting the run around, we finally sent an E-Mail saying that if we didn't get satisfation soon, we were going to contact Mazda USA and Mazda ,Japan. We then received a very rude and abusive E-Mail from the president. We decided to concentrate on getting the window replaced and the lisence plate put on. I called the service department to make the appointment and was told that they would check to see if the window was there and would call me back in "minutes". One week later they still had not called. I called them again and was told there was a note in my file about the window getting fixed but he had to talk to "Brian" first and would call me back. Of course I never heard from him. All this time the salesman Eric Gates, would not reply to my E-Mails to him.
I finally drove to the dealership to make the appointment in person. Upon being informed that Brian had not responded to him, I asked chris the service guy to talk to Brian then and i would wait. He agreed and when he came back to me he told me that Brian would be right out. Brian never did come out, but the president did. When I told him I was all done talking and would he please tell the service dept. to replace my window and attach my lisence plate, he became enraged telling me that it was his dealership and he does whatever he wants to there. No one tells him what to do, not Mazda USA or Mazda Japan, no one. When I reminded him that the dealership had promised to fix the window he told me that it was too bad. He was not going to fix the window, and he did not want me in his building anymore. I was to leave and not come back. I left and haven't been back.
I would suggest that no one do business with these people. As can be seen from my experience, after they get your money they don't want to know you. I will never never do business again with central Mazda or any other member of the Gates Auto Group. Run, don't walk as fast and as far away from these people as you can.