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Charles Toyota Sales Reviews

  • 500 W Thames St
  • Norwich, CT 06360 (map)
  • (888) 690-1744
  • Chat with Dealer
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Sales Rating Hands down, best car buying experience ever Written by bfrechette1129 on 12/11/14 07:58:44 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The staff at Charles Toyota was a pleasure to work with after we needed to replace my wife's Lexus following an accident. We originally were looking at higher mileage, used 4runners, and test drove a Rav4 as well, but ended up purchasing a certified pre-owned Highlander that will fit our growing fam...
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Dealer Response

Congratulations on the Highlander and welcome to our family, bfrechette1129! Ray, Tommy, and Sean are thrilled to hear that you feel they made your purchase a simple and hassle free process. We are confident that your new-to-you Toyota will serve you well in t... Read more

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Sales Rating Excellent experience Written by mary163 on 10/27/14 10:36:22 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? No

I recently accompanied my daughter when she leased a new Rav4 at Charles Toyota and was very impressed by the professionalism and helpfulness of the sales staff. I feel that she is in a safe vehicle and will continue to be well taken care of by this dealership.
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Dealer Response

Our customers are family, mary163, and our Sales team is thrilled to hear that they made you and your daughter's purchase experience an outstanding experience. We are confident that your daughter's new RAV4 will bring her many years of reliable and safe transp... Read more

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Sales Rating Great experience Written by valery3 on 10/08/14 07:01:39 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently bought my first new car at Charles Toyota. Everybody was very welcoming and helpful. I especially was surprised how simple the whole process went. Everything was taking care of in a effective, fast manner. I love my new Yaris 2014 and I am grateful for the support of Toyota.
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Dealer Response

Welcome to our family, valery3! Buying your first new car is always a special experience, and our sales team is honored that you chose us to assist you! We are confident your Yaris will bring you many years of reliable motoring; congratulations and thank you a... Read more

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Sales Rating 20 years of sales and service! Written by ttem45 on 09/29/14 05:21:29 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

In the past 20 or so years we as a family,(wife,3daughters,and son) have purchased at least 15 cars or trucks,suv's with full confidence. Never have we ever bought one that did not last or cost us to maintain excessively. The staff has always went out of their way to make our purchase comfortable,fa...
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Dealer Response

ttem45, Harold and the rest of our Sales team have been more than happy to help you purchase numerous vehicles over the years, and we truly appreciate your loyalty! We hope the Tahoe serves you well!

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Sales Rating DO NOT GO TO CHARLES TOYOTA IN NORWICH CT!!! Written by kingdd627 on 09/02/14 03:59:59 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

On September 2nd 2014 I visited Charles Toyota of Norwich CT to pick up a refund check (which took me 1-1/2 months to get due to issues with Toyota Financial). As I walked into the dealership I was stunned to find out that not a single salesman, or anyone for that matter, asked me if I needed anythi...
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Dealer Response

kingdd627, first please allow us to thank you for sharing your experience with us, and more importantly, please accept our sincerest apologies. We strive to maintain a welcoming family atmosphere for our customers, and from your remarks, it appears we failed t... Read more

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