We purchased a pre-owned car from Brustolon Buick GMC. Overall a very positive sales experience from a team that does everything possible to make sure a customer leaves satisfied with the experience. Short story is that if you want to work with a responsive, low pressure, straight forward, customer-focused group of people, this is the place to visit. Here are the details. We saw a car online that was of interest to us. Because we live out of town decided to contact the dealership to learn more. The internet sales manager, Cynthia C., was extremely helpful. He was professional and polite and responded to our inquiry promptly, and gave us very honest answers to our questions. When I called him on the phone to ask if the car looked as new as it did in the photos, he took the time to walk out look it over and come back with an assessment of it. Other dealers I spoke with simply gave me some line about the high standards of their pre-owned inventory. When we drove to Mystic to see the car Cynthia met us, and all that we were told about the quality of the car was true. Because we had interest in the car he introduced us to one of their sales people, Jaimie. His sales style was low pressure, credible and honest. We test drove the car and went home to think about it and compare it to others we were considering. During the week a few questions came up about the car. Jaimie understood that my work week was busy and although he had my mobile phone number responded to my questions by e-mail (as requested). He was extremely responsive and here to help. No pressure, no hassle, just out to see if he can help a person find a car that works for them. The negotiation process was done mostly by e-mail and was basically painless. Unlike other dealerships we had contacted, there was no desire to play games or use hardball negotiation tactics. When it came time to close the transaction he made sure that all of details of the transaction were addressed including a very minor cosmetic repair were done to our satisfaction.
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