Acura of Milford
Customer Reviews of Acura of Milford
Helpful sales
byon 03/06/2024
I worked with Craig, who was very patient and helpful when it came to leasing my new integra. I did not feel pressured to do anything, and he made the process very smooth. Would recommend him to anyone! He was great, thank you for your help!
Helpful sales
byon 03/06/2024
I worked with Craig, who was very patient and helpful when it came to leasing my new integra. I did not feel pressured to do anything, and he made the process very smooth. Would recommend him to anyone! He was great, thank you for your help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
[non-permissible content removed]
byon 08/29/2023
What a disgrace of a dealership. The general manager lies to complete a sale by misrepresenting the condition of the vehicle. His manager practices the art of ignoring the customer. Spend your hard on dollars elsewhere. Do now waste your time with [non-permissible content removed]!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2 Comments
Acura of Milford
byon 05/22/2020
Everyone is very kind. I was able to make the appointment on the app on my phone. Everyone was following social distancing guidelines in a way that still felt welcoming.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top notch service
byon 04/04/2020
I was in for service, specifically an engine warranty rebuild for 3.7 burning oil in MDX. I had to have an oil change performed and subsequent checks every 1,000 miles. Service dept are top notch professional (Chris at desk, Josh in garage). Special thanks for the 'home delivery' and corona wipe down by Chris. Above and beyond. Thank you Acura of Milford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience with negotiation and Sale
byon 12/04/2019
Excellent visit/transaction all around. Salesman and Sales manager were friendly knowledgable. Received VERY good price for our MDX.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Negative Start, Positive Outcome
byon 10/10/2019
I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing process. After speaking with Corporate I was ready to return the car and wash my hands of the dealership, but before doing so, I spoke with GM John Dembeck and Business Manager, Omar Hamad and my experience did a 180. John and Omar took ownership of the issues at hand and provided superior customer service, which turned a very negative experience into a positive one. They were courteous, understanding, compassionate and proactive in alleviating my concerns and regaining my trust for the dealership. Had they not handled the conflict resolution so professionally, I would have returned the vehicle and gone elsewhere. I am grateful for their superior business ethic and for owning the errors of their colleagues, because doing so helped to turn a negative experience into an exceptional outcome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
THEY STOLE MY MONEY. LITERALLY.
byon 09/28/2019
Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I was told to put a $500 deposit down on a vehicle to hold it while I went to the credit union to get a cashiers check. The salesperson said verbatim, “this is just to hold the vehicle. We’re not going to charge you”. I came back to the dealership in an hour with a check to pay for the vehicle in full. When I checked my credit card statement, I noticed they DID charge me. I left emails and called and they refused to get back to me. My credit card company took their side when I filed a dispute because they are a corporation and I’m and individual. Because this was said verbally, I have no proof of what the salesperson said. The Acura corporation said this is in the hands of the local dealer. Whatever you do, DO NOT give them your business. They are overpriced and will steal your money, literally. They are dishonest and represent the typical slimy, slick and dishonest car salesman stories that you hear of.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Very happy!
byon 09/23/2019
I was very impressed with the pleasant, courteous and helpful stuff. Also the fact that when I went in for a recall, however mentioned and separate issue with the car, they addressed it immediately and provided a loaner car while taking care of the issue same day. I will absolutely go back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service, great people!
byon 08/29/2019
All the issues were addressed in a timely fashion. We were kept informed of status throughout the repair. Everyone treated us with respect. It was overall a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2017 Acura RDX
byon 08/23/2019
Our experience was pleasant and professional. Our salesman Craig and his manager Omar payed attention to our concerns and addressed them in good conscience. Your service techs Oscar and Tony were wonderful to work with. They went above and beyond regarding detailing the car to our specifications.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
CAR SERVICING
byon 08/19/2019
Appointment was adhered too and service was performed in a timely manner. ALl the personnel that I dealt with were very friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura of Milford - Service Experience
byon 07/19/2019
Great customer service from start to finish. The explanation of the service performed was clearly communicated along with recommendations on what will be needed next scheduled maintenance.....car gets a bath as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service !- Professional & Friendly Staff !
byon 07/10/2019
What I liked is that Everyone is Always Very Professional & Friendly & the Quality of work is Excellent !
You are more than just a Number/Sale
byon 04/13/2019
Ramon takes the time to talk to you, get to know you and explains things in a way that make it easy to understand specially when you are not too familiar with certain things. It was also amazing to see how Ben (the person who sold me the car) came over to assist and make sure my "problem" was taken care of. He didn't just sell the car back a few months back but he also remembered me when I came for service and talked to me. It was nice knowing that you are not just a sale but they take the time to actually continue to build the relationship. When I was very upset and angry about an issue I was having with my car both Ramon and Ben were able to explain and keep me calm with such ease and politeness. I went in for service not at all satisfied with Acura due to misinformation on my behalf and they heard me, they allowed me to calm down and worked/explained things in a clear, friendly and professional way. I initially went in to Acura regretting my decision of leasing with them and thought that I would not want to continue doing business there. It was such a comforting feeling to know they had my best interest and I now know that Acura of Milford is definitely the right choice for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 04/07/2019
The diligence in ensuring that I left with the car I wanted and with the price that fit my needs. Anton, was very patient and answered all my questions without rushing me. The managers are great in retaining customers by working with you and negotiating a price that fits your needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service and out my mind at ease
byon 01/27/2019
My salesperson, Craig, wasn’t pushy at all. I did not feel pressured. Both the business manager and the financial manager made sure that I was receiving great service and the best deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
happy wonderer
byon 01/25/2019
they kept my on time appointment, friendly people, and a nice car wash. Very nice waiting room and up date of what going on with my car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Opinion
byon 12/08/2018
Sales man very very knowledgeable. Friendly and honest justin was a pleasure working with him. Very clean finance guy very good and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
simply wonderful
byon 10/30/2018
i cannot say enough wonderful things about this experience - i leased an MDX and bought a used car on the same day and it was simply wonderful - Leo M, John P and Craig R and [Omar? with the paperwork] made me feel like the only customer in the dealership - simply outstanding
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service with Acura of Milford
byon 09/07/2018
Chris Oglesby went above and beyond to make my experience great. My SUV needed service immediately as I was about to go out of state on a trip and a sensor malfunctioned. The repair was covered under warranty and I didn't have to pay extra for the repair or loaner vehicle while repair occurred. Chris made sure the transaction was seamless and that I was ready for my trip on time without hassle/worry. Chris Oglesby kept me up to date and informed throughout the entire process which helped to keep me at ease.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Notes on my mind .,
byon 06/01/2017
Melissa was helpful , had good follow up and customer service skills . She introduced us to the Servive team which I appreciated . Tony did a very good job prepping my car for delivery . Financing was made easy .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments