Edit this listing

Middletown Toyota Scion Sales Reviews

  • 634 Newfield St
  • Middletown, CT 06457 (map)
  • (877) 217-4162
  • Chat with Dealer
Sales Rating:

Third good experience

Written by doctorsteve on 06/30/12 09:35:35 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I received email follow-ups from four dealers. Middletown, from whom I had purchased my previous two cars, was the first to respond and the lowest-priced (a bit below Edmunds' target price, about $1900 below sticker). They initially gave a low offer on my trade-in, but bargained up over $1000, within $500 of my goal. It was very easy, no pressure, no hassles, dealing with Heather Katuzny, their internet sales person. They had to do a swap with a dealer 200 miles away to get exactly what I wanted, but it went quickly. The only reason I give 4 stars rather than 5 is that when I came to sign papers, they had put an extended warranty in -- something that had been shown to me but which I had not agreed to. When I caught it, the finance person apologized and took it out. Their price on that was actually above that listed at the Toyota site, and way more than one can get it for from some dealers. But I'll assume that putting it into the contract was a mistake rather than a trick. Love the new car, and it was about the simplest buying experience I've had. Doing my research at Edmunds and other sites helped a lot, of course, in knowing what to pay and what to ask for my trade. I'm sorry to see that other people have had such bad experiences. They treated me much better than another dealer who gets higher ratings on this site -- they were constantly sending emails that looked automatically generated, didn't quote a price until I asked, and left several phone messages in spite of my asking for email only. Middletown was all business, and quite straightforward and reasonable. Maybe it is a matter of getting the right salesperson. Heather, who gets the internet requests, seemed great.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific