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Middletown Toyota Scion Sales Reviews

  • 634 Newfield St
  • Middletown, CT 06457 (map)
  • (877) 217-4162
  • Chat with Dealer
Sales Rating:

BEWARE of their so-called deposit policy!

Written by jamie55 on 05/26/12 04:28:21 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

My husband and I visited the dealership around 6 pm on the night of 5/24/12 to look at their used auto inventory. My husband found a car he was interested in and decided to put $1,000 down on it. However, after we talked more about it at home, he changed his mind. He called the sales person, Bob Magnano, first thing the next morning and he refused to refund the deposit. IT WAS LESS THAN 24 HOURS SINCE HE GAVE IT TO THEM!! I personally went down to the dealership myself because I felt this was incredibly unethical and unfair. When I expressed the fact I felt my husband had been deceived, General Sales Manager Terry Schnurr proceeds to insult me by saying, "The only deception going on seems to be between you and your husband." How disgusting! Needless to say, if you're looking at cars at this dealership, think long and hard before giving them any kind of deposit. I would NEVER purchase a car from these people after this experience.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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