DespicableWritten by cosador on 01/13/13 10:25:33 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
DON'T GO THERE !!! I went there in 2011, to purchase a new Tacoma. Was met in the lot by a salesman, Bob M. They didn't have what I was looking for So Bob said "we'll get you one". After looking on a computer I was told that the model I wanted would be there in 8 to 10 days. I put down $1000. to have them keep it until I got a chance to test drive it. After 10 days passed, and needing a truck, I went back to get my money so I could look elsewhere. Met with Terry S., general sales manager, who refused to return my deposit, because they had 120 day to get the vehicle. That portion of the sales agreement I did not sign! I used the Better Business Bureau, Toyota Inc., and the Department of Motor Vehicles to help me get my money back. That was an effort in futility. In the case of the DMV, Middletown Toyota, sent them a sales document that had my name "FORGED" on it. These are despicable people at Middletown Toyota. Don't go there, not even to use the rest rooms!!