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I recently purchased a used Tundra from Lynch Toyota in Manchester CT and was promised 4 new original equipment tires and a factory rear bumper as part of the deal. When I picked up the truck it had 4 generic tires and an aftermarket bumper installed on it. Also after 600 miles the front brake pads were making noise and had to be replaced. This should have been checked prior to being offered as a Toyota Certified Vehicle. Their body shop also broke off 2 bumper mounting bolts and did not replace them. The serpentine belt is noisy. They also did not fill the gas tank before delivery as promised, I had to return to the dealership for a credit slip and fill the tank myself. They make you feel as if these problems are your fault and don't work to resolve issues. Customer service representitive Muhammad is very rude and insulting and goes back on his word. After completing my Toyota Certified Vehicle Customer Satisfaction Survey a Toyota representitive informed me that there were several unresolved customer complaints regestered with them against Lynch Toyota. I have paperwork from the State of Connecticut Department of Motor Vehicles Division of Dealers and Repairers filled out and ready to send in if Toyota can not help resolve these issues. My brother in law works for a Toyota dealership and they can't believe the way Lynch treats their customers. After 24 years of owning Toyota trucks this will be my last.
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