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Michael Kia Sales Reviews

  • 421 Rte 12
  • Groton, CT 06340 (map)
  • (866) 974-4078
  • Chat with Dealer
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Sales Rating Happy w/my car Written by ret14 on 07/24/14 11:33:20 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I have no complaints. They had the exact car I wanted. The staff was friendly and knowledgeable and the deal went smoothly. I haven't bought from a dealer in at least 20 years and was completely turned off by a Michael's competitor 5 years ago.
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Dealer Response

Welcome to our family, ret14! We hope your new vehicle brings you many years of driving pleasure!

All Comments (1)
Sales Rating stay clear Written by carshopper236 on 04/29/14 06:42:37 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I am writing only becasue i want everyone to know the level of unprofessionalism in this dealership's management is amazing. The manger David R may be the worst person i've ever dealt with. He was rude arrogant and had no idea what he was talking about. Every word that came out of his mouth was a ...
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Dealer Response

carshopper236, our Sales team is disappointed to hear that you were so unhappy with your recent visit. We take great care to ensure that every customer is made to feel welcome and is treated with respect, and we are sorry to hear that you feel that we failed t... Read more

All Comments (2)
Sales Rating Best Service Dept!!!!!! Written by embeth66 on 04/08/14 05:57:03 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? No

Michael Kia's service absolutely knows how to treat their customers. I have never had a problem having my car serviced at their establishment, even when I need a last minute appointment. They know my name and which car I drive. Everyone is very friendly and honest. I like the fact that I know my car...
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Dealer Response

embeth66, our Service team thanks you for the kind words! We are truly happy to hear that your experiences with us have been so outstanding, and we look forward to seeing you again soon!

All Comments (1)
Sales Rating Horrible customer service Written by nothappy48 on 03/19/14 10:56:35 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

BEWARE. This may be the worst dealership I have ever been too. The level of professionalism here is horrible. The manager Dave was yelling Italian slurs across the show room. He also made me feel uncomfortable being there like I was a piece of meat. The other manager is that's what you want to call ...
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Dealer Response

Nothappy48, we are so sorry to hear that you feel so disgusted with your sales experience. Our Sales team strives to treat every customer with the utmost professionalism and respect, and from your review, it sounds as if we missed the mark completely. We would... Read more

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Sales Rating Steer clear of this dealer! Written by katem777 on 11/18/12 07:52:52 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

We have been dealing with a complete "lemon" of a used vehicle that was sold to us in May 2012. After what appeared to be a great transaction in buying a 2002 Toyota 4Runner, we soon discovered thousands of dollars of work that needed to be done on the vehicle in order to pass RI Inspection. Durin...
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