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Dealer Service Reviews
It's all about selling parts not fixing the car.Written by jtrup on 06/01/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
I originally brought my car in for a coolant leak. In addtion to that I mentioned the car hesitated a bit, and was reluctant to down shift when I pressed down on the gas and when you turned the steering wheel full right at slow speeds there was a vibration in the car. During the course of the week I was told that the differential came in for the vibration problem, but the part number on the box was not the same as the part in the box so it had to be ordered again They had the car for one full week and replaced the radiator, sold me a timing belt change as well as a tune up. they replaced the rear differential but it didn't fix the problem. Final bill $2,100+ out the door. I brought back the car a week later. They had it for another full week. This time they said the problem was the front CV joint, they needed to order it. I call back to check on the status of the car and I was told that the part came in but the part on the box was not the same as the part that was inside the box--2 times in a row--what do you think the odds of that happening. I told them to button up the car and I dropped my wife off to pick it up. When she came home she was not given a copy of the work order and the car was covered with dust and bird do! Literally all over! I called the General mananger Tom. Told him the whole story and he said he would call me back the next day. A week went by and he never called. I left a couple of messages and still no call. Now I call up Volkswagon Customer care. They were really nice and told me how sorry they were nd they would follow up with the dealer and get back to me. All I wanted from them was a call back from the GM and a copy of the work order. I finally got a copy of the work order but no call from the GM. One of the things I look for when I purchase a new car is the service department. I recently purchased a new Tourig but not from them.