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Dealer Service Reviews

Service Rating:

Service Extremely Poor

Written by truthbknown1 on 08/18/09 12:00:00 AM PDT
Recommend this dealer? No

Had a VW Tourage in for service with Engine light on. Dropped vehicle off on the morning. Was not informed until 4:30pm the same day that they could not touch the vehicle until the following day. Obviously they had not touched the vehicle. Next day came, and get another phone call late in the afternoon again stating that they could not complete the repair until the next day, since they were awaiting on parts. Vehicle finally repaired and returned the 4th day after dropping car off. Tourage was under warranty, no loaner car offered or available while I have to seek alternate transportation each day to work. Tried to speak to manager about customer service. Had to wait 1hr to talk while staff drank champagne. Would definitely not recommend this dealership for service, even if the vehicle is under warranty


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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