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Gene Langan Volkswagen Sales Reviews

  • 816 New London Tpke
  • Glastonbury, CT 06033 (map)
  • Chat with Dealer
Sales Rating:

Listen to your customer

Written by tinf7jp on 05/22/11 06:31:19 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Buying a car is a big deal. Some people know what they want and others don't. Some buy in 3 hours...others 3 months. How the purchase decision is made should tell the dealer a lot about the customer. Once the car buying decision is made, there are the "tier 2" decisions...warranty extension, finish protection, etc. You know, the dealer profit items. When a buyer is decisive on the "tier 1" buying phase, don't slog them through the weeds with 500 horror stories to sell them the warranty when they probably know what they are going to do when they arrive at your office. Listen to your customer...that is what differentiates a great dealer from an average one.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Yes

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