Lia Hyundai of Enfield Sales Reviews - 502900099 Dealerships
Edit this listing

Lia Hyundai of Enfield Sales Reviews

  • 40 Palomba Dr
  • Enfield, CT 06082 (map)
  • (888) 713-7809
  • Chat with Dealer
ADVERTISEMENT
Sales Rating:

BUYER BEWARE!

Written by yanming on 10/08/11 04:55:38 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

At first, this dealer was pleasant and we settled on a good out the door price but this was a tactic to gain my trust. Once I went into the finance department they sneaked in GAP coverage and increased the promised price. Of course, since they were skillful in winning my trust, they were able to rush me through the paperwork, focusing on the monthly price, and I did not realize the total out the door price had increased by about $1000. Once I reviewed the paperwork, and realized I had been deceived, I returned to the dealer as soon as possible but they justified their unethical behavior by pointing out my signature on the purchase order. Naturally this made me upset, but their customer service strategy was to point out my signature several times, never acknowledging their unethical behavior, and instead, telling me directly that I was wrong, the sales lady named Mary unprofessionally and incorrectly started accusing me of having marital problems, and eventually they asked me to leave with the threat of the police when they concluded that I would not be satisfied with their explanation. So to summarize, BUYER BEWARE! This dealer might gain trust up front, only to rip people off during the financing and they will only threat to call the police when confronted about their behavior. The sales person is Mary, the sales manager is Justin and the financial representative is Tim.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

Post a Comment or Update This Review
Post a Comment or Update This Review



Register

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411